There are newer employer reviews for CouchSurfing

1 person found this helpful  

Best decision I ever made

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Current Employee in San Francisco, CA (US)
Current Employee - Current Employee in San Francisco, CA (US)

I have been working at CouchSurfing full-time (more than 3 years)

Pros

...was coming to work for Couchsurfing.
The people Couchsurfing attracts are dedicated, intelligent, optimistic, hard-working, professionals who want to change the world for the better, and have a positive outlook reflective of that desire.
This means that people here are aligned in our mission to facilitate people all over the world to connect in meaningful ways, by creating the best tool possible for doing so.
Open, frank communication is the norm among the staff, including upper management.
We all know each other, and eat meals together every day.
Management creates opportunities for learning and growing into new positions for those with aptitude and drive. They are clear with staff about deliverables and job performance expectations, and make every effort to facilitate us reaching our goals.
We work collaboratively. I feel my experience and input here is valued.
It is fun! People here laugh a lot, and care a great deal about what we do, and who is affected by it.

Cons

The transition from the Couchsurfing of yesteryear to what Couchsurfing is now has been intense. Having been through several iterations of this organization's business structures, I can say that, as difficult as the staff, site, and communication changes have been, this organization, and the community that is persevering, is going to be better off for the changes, Dramatically so.
However, in this crucial period, the multiple challenges of supporting our members in their endeavors, creating the most amazing site possible for them, maintaining our dedication to the safest and healthiest community of sharing individuals, and communicating about all of these things effectively is a real challenge. Exciting and daunting every day.

Advice to ManagementAdvice

Keep doing what you're doing: reaching out to individual members with experience who believe in what we're doing and take their advice, being diligent in taking the global perspective and considering all of the factors when making decisions, working collaboratively with your whole staff.

Recommends
Positive Outlook

28 Other Employee Reviews for CouchSurfing (View Most Recent)

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  1. 17 people found this helpful  

    Hire and fire

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mobile Applications Engineer in San Francisco, CA (US)
    Current Employee - Mobile Applications Engineer in San Francisco, CA (US)

    I have been working at CouchSurfing full-time (less than an year)

    Pros

    The couches in our giant sky-lit office in San Francisco are comfy.
    Top-of-the-line medical, dental, and vision. 100% company-sponsored for employees. 50% for spouses and dependents.
    Extra time off to surf on members’ couches and experience Couchsurfing firsthand. Travel expenses.
    Equity stake in a start-up that’s already had eight years of success as a former non-profit. And a salary that rewards my creativity.
    Free healthy lunch, dinner, and snacks. Friday happy hour. Caffeine on tap. Safe parking for bicycles. Weekly ping pong turnaments. No dress code.

    Cons

    There's no strategy and no vision. A lot of stress and panic lately, resulting in last minute cancellations. If they don't fire me soon, like most of the people who worked here when I started, I'll have to quit before I go crazy or get an ulcer.

    Advice to ManagementAdvice

    Start telling the truth and listen to our customers.

    Doesn't Recommend
    Negative Outlook
  2. 15 people found this helpful  

    What was once a user-centric, hospitality-driven trusted community is quickly turning into just another travel website

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA (US)
    Former Employee - Anonymous Employee in San Francisco, CA (US)

    I worked at CouchSurfing full-time (more than an year)

    Pros

    Many of the people who work at CouchSurfing are wonderful, but leadership leaves much to be desired. Members of CouchSurfing are extremely passionate and committed; that kind of consumer engagement is hard to come by. That said, many of the most engaged members have become disenchanted and frustrated with recent changes to the website, and some of the best community leaders are leaving the site.

    Cons

    I agree with another reviewer who said that this has turned into a hierarchical organization run by a culture of fear. There have been several rounds of layoffs in the past 18 months, with little to no explanation given. Highly skilled and talented people have chosen to leave. CouchSurfing is losing its soul.

    Advice to ManagementAdvice

    It's one thing to talk about having a strong culture, and another thing to practice what you preach. Diversity in perspectives, skills, nationality, background makes a team stronger, not weaker. Finally, I worry about safety issues when you have men in many countries who perceive CouchSurfing to be a dating website.

    Doesn't Recommend
    Negative Outlook
There are newer employer reviews for CouchSurfing

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