Cox Communications

  www.cox.com
  www.cox.com
There are newer employer reviews for Cox Communications

 

Solutions Specialist

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Solutions Specialist in Rancho Santa Margarita, CA (US)
Former Employee - Solutions Specialist in Rancho Santa Margarita, CA (US)

I worked at Cox Communications full-time (more than 10 years)

Pros

The company has very good benefits and a generally good management. They provide a pleasent working environment and some nice perks, like free cable and low cost phone and internet.

Cons

The company is raising prices and losing customers. They have unreasonably high sales quotas so the sales reps are under constant pressure. They brought in a 'hatchet man' laid off a lot of great people in 2009 in order to hire more 'sharks.'

Advice to ManagementAdvice

Find a way to offer affordable services to customers and quit trying to trick people into paying more. Value your employees the way you used to.

Recommends
Negative Outlook
Approves of CEO

686 Other Employee Reviews for Cox Communications (View Most Recent)

Sort: Rating Date
  1.  

    Poor moral, customers can be rude.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Phoenix, AZ (US)
    Current Employee - Customer Service Representative in Phoenix, AZ (US)

    I have been working at Cox Communications full-time (less than an year)

    Pros

    steady work will never be layed off

    Cons

    repetitive job description cranky customers

    Advice to ManagementAdvice

    longer breaks

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Great experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Document Specialist in San Diego, CA (US)
    Former Employee - Document Specialist in San Diego, CA (US)

    I worked at Cox Communications full-time (more than 5 years)

    Pros

    Great people, and a great working atmosphere. I loved every hour I put in. They really took care of their employees.

    Cons

    Huge layoff that let a bunch of people go. That was the hardest piece.

    Advice to ManagementAdvice

    Don't listen to complainers that can't deal with change.

    Recommends
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Cox Communications

Work at Cox Communications? Share Your Experiences

Cox Communications

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.