1810 Employee Reviews (View Most Recent)

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Whatever i have learnt i owe it to dish

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Analyst  in  Englewood, CO (US)
Current Employee - Senior Analyst in Englewood, CO (US)

I have been working at DISH full-time for more than a year

Pros

job is intresting and challenging you get to learn a lot of cool stuff

Cons

employees are more restricted on time of entry and leaving raather then the work they accomplish

Advice to ManagementAdvice

employees should have some flexity with time management .

Recommends
Positive Outlook
No opinion of CEO

Other Reviews for DISH

  1. 4 people found this helpful  

    Worst? Yes and No

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Specialist II  in  Chanhassen, MN (US)
    Current Employee - Field Service Specialist II in Chanhassen, MN (US)

    I have been working at DISH full-time for more than a year

    Pros

    Good pay, plenty of overtime if you want it or even if you don't, there's some great people to work with.

    Cons

    I've been sitting at my computer typing and retyping my frustrations for over an hour. I'm just going to go one at a time and see how long it takes.

    Management - numbers, numbers, numbers - it's all they care about.

    Metrics....
    PPH - productivity = do more in less time
    Completion Percentage - usually out of your control but what the hell graded on it anyway
    CSATs - Happy customer = good Unhappy customer = bad regarless if it's your fault
    TC12s - usually something the customer did but you still get dinged for it
    Connectivity - usually out of your control also but, it's still your fault
    Signal Strength - Only one that is in your control however' if you get a 69 instead of a 70 you get a fail

    Routes and Field Resources - not done right and usually FRCs are overworked as much as the techs but trying to make the day go smoothly is a chore

    Smart Home Sales - selling customers overpriced products and services you wouldn't buy yourself (it's all about profit and not the customer)

    Working Holidays - really people can't go 1 day without TV anymore? Having worked almost evey holiday this past year including Xmas eve/day New Year's eve/day and having customers tell me I should be home with my family and not working really makes you wonder what is corporate thinking about when they're at home with their families while we're out working those days. Profit is my guess.

    Training - basics are taught well enough for you to get a start but if you run across anything out of the ordinary you have no idea what to do. This includes new products and services you get told about and get a quick 5 minute rundown and off you go.

    Communication - poor to begin with and getting worse with the launch of the Notes making it almost impossible to get any information received or conveyed.

    Management - have to mention again for one reason, they focus more on the 1 bad than they do the 99 good.

    I could go on all day but I think these are the major reasons why we feel this way.

    Advice to ManagementAdvice

    Try doing our job not for a day but for an entire week, one day isn't a good sampling it might be one of the good days. A week isn't a great sampling either but the weeks usually seem to be more consistant than a day does.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Great experience with training for work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DISH

    Pros

    Comissions, easy work. load and the pay is pretty good. also you get paid based on performance. Bonuses and metrics are also attainable fairly easy.

    Cons

    If you don't know how to use a computer, this is an uphill climb. It moves at a fairl fast pace and ou have to be able to speak and type

    Advice to ManagementAdvice

    Customer surveys should be only reflected upon the performance negatively if the call is also scored negatively by Quality Assurance

    Recommends
    Positive Outlook
    Approves of CEO
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