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9 people found this helpful  

Worst place in America to work... Yes

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Dr Dish/Broadband  in  Hilliard, OH (US)
Current Employee - Dr Dish/Broadband in Hilliard, OH (US)

I have been working at DISH full-time for more than 3 years

Pros

They are always looking to hire and give hours. I'm really struggling to think of another positive thing to say.

Cons

This company doesn't care about you and doesn't pretend to care. Wither employee customer or both they care more about your money than you. Profits before customers, customers before employees. There is always this feeling that they are looking to replace you. I have been with dish for 3 years and by their stats have been rated as one of the top agents at my site. They work me long hours and seem to not understand if you can't or don't want to work over time. I'm at a call center and they are not afraid to tell you that you are replaceable. They can't keep employees and have a high turn over rate for so many reasons. Their training is poor and they blame the employees for not knowing the job. Then when they get to where i am they find how bad training is up to this point. Them the people that do have experience have to explain why it took five people to fix their simple issue. They continuously and to your job without a raise, and little to no training. One of the big things right now is sales. They are telling people that if you can't get your sales at least 8% or you will be fired. I do tech Support and i find it terrible trying to sell programming to someone that can't get their TV to work. I could say a lot more but i think this is a good start to tell how bad the company is. Oh one more thing. Joe Claton seems to think there is no problem here and told all employees to go on here and wright a review if you like your job. Backfire...

Advice to ManagementAdvice

Remember your employees are people too.

Doesn't Recommend
Positive Outlook
Disapproves of CEO

Other Reviews for DISH

  1. 3 people found this helpful  

    DIsh Feedback

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advanced Technical Supervisor  in  Phoenix, AZ (US)
    Current Employee - Advanced Technical Supervisor in Phoenix, AZ (US)

    I have been working at DISH full-time for more than 8 years

    Pros

    I have been with Dish for 8 1/2 years now and I have seen the company change and go in many directions and have been in several sites each one being different. I have a great manager who always backs me up and tells us how well we are doing but at the same time gives us an ear full when we need it. I enjoy coming into work on a daily basis and have a great working relationship with those i work with. We have a positive working environment and have fun when we are working which makes our agents more happy which trickles down to our customer service/tech support as well. Dish does give many incentives for those agents that are doing their job correctly they give prizes and money plus coaches and managers can run their own incentives to motivate their team to do better and improve morale. I have worked many different schedules and have had many teams dismantled but i understand that is the nature of the business and things are always changing no matter where you are. I have a management staff that understands we are all people and have personal lives and hey sometimes things happen they are always involved with that and always in the loop and really care about us as people which is hard to find with other companies. But I see it as you work for your Manager not the company so if you have a manager that you get along with you will fight to get them what they want vs a manager who doesn’t care about you.

    Cons

    I live very far from work i have to drive about an hour daily so I wish we had another location on the west side of town. It would be nice to be closed on major holidays like other providers are My spouse works for Cox Communications and he is off every major holiday. It is hard to properly develop agents when we are not able to pull for aux or our aux gets cancelled so our development session is not completed.

    Advice to ManagementAdvice

    Treat others the way that you want to be treated, a positive attitude and caring about your people will take you farther than you think

    Recommends
    Positive Outlook
    Approves of CEO
  2. 6 people found this helpful  

    Despite Your Experience You lack Credibility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Good Question Changed and I Was Not Told  in  Denver, CO (US)
    Current Employee - Good Question Changed and I Was Not Told in Denver, CO (US)

    I have been working at DISH full-time for more than 5 years

    Pros

    Discounted TV Service that is better than Cable

    Cons

    Micro Management

    Quanity VS Quality care for customer is out the window get the number or get

    Advice to ManagementAdvice

    I am an adult and would appreciate to be treated like one!
    Not only have I been passed over for advancment the insulting reasons for being passed over are Master Card moments Price Less.
     It seems that in the entire company I alone have the expertise to sell Bundled Packages.
    With a proven track record of over 90% closing rate and causing a 1% Churn, one would think lets talk to this person asking for input on how to implement this company wide.

    Oh no because we started out with impressive "numbers" we don't need your imput in fact becasue you speak your mind "you have lost some of your credibility with Management"

    My advice Leave your ego in the parking lot or better yet at home where I leave mine and focus on making this not only a successful business but one that employees feel appreciated!
    And to do this will not cost a lot of money but some

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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