DISH

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1663 Employee Reviews (View Most Recent)

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  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • Disapproves of CEO

5 people found this helpful  

Where are the improvements?

Loyalty Agent (Current Employee) Thornton, CO (US)

ProsCustomers and coworkers. You do get paid so I guess that could be considered a pro. A 20 word minimum is hard to reach in the pro section.

ConsNew CEO sent out a memo saying that the benefits package will be improved... Never happened. Terrible insurance! Chain of command is useless. They fire the good agents and coaches, and keep incompetent people. Too much pressure to reach "metrics". AHT, upsell, QA, CSAT and FCR. What happened to customer service? Now we even get put on a naughty list if we give too many credits to customers. Constant fear of being fired for any reason at any time. Dish is not even remotely a "great place to work".

Advice to Senior ManagementBetter benefits. We need affordable insurance, not cruises and cars. Don't give us "talking points" and not give us time to use them. Handle time should not come into play when your job is to save customers. Your agents are disconnecting great customers just to lower their AHT. How can you be so blind? Have your agents review their coaches. You might just learn something.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    7 people found this helpful  

    Get the dish on Dish

    Anonymous Employee (Former Employee)

    I worked at DISH full-time for more than 3 years


    Pros: Good product, understanding technicians, and a familiar brand name good… Cons: The prototype of a hostile work environment. You will have your performance second guessed on a regular basis. Covert and overt threats… Advice to Senior Management: I can't give any. Simply because the terror is a top down approach. They are only following instructions, robotic and fearful of their… No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    There have to be better jobs.

    Field Service Technician (Current Employee) Nashville, TN (US)

    I have been working at DISH full-time for more than 3 years


    Pros: Some pros include the cool latest and greatest technology, the employee discount is nice, and you get a sense of independence throughout the day because… Cons: Do not like the fact that I have no clue what time I will get finished for the day. You can sometimes estimate the end… Advice to Senior Management: Take the time to talk to your techs/managers and find out what will increase the morale in each office. I have been fortunate enough to… No, I would not recommend this company to a friend More
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