Dillard's

  www.dillards.com
  www.dillards.com
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Area Sales Manager

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Manager in Orlando, FL (US)
Current Employee - Sales Manager in Orlando, FL (US)

I have been working at Dillard's full-time (more than 3 years)

Pros

Some of the sales associates are some real characters - fun, interesting people. You do get to see all the new merchandise first.

Cons

Long hours, low pay, very little real autonomy the upper store management major micro-managers. Overall people are very unhappy with this company and it's been this way for many years, but at least we have jobs and they do pay the sales associate a good hourly rate they just need to maintain their SPH to maintain it.

Advice to ManagementAdvice

I really don't think upper management really cares, they are more concern with the bottom line.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

1183 Other Employee Reviews for Dillard's (View Most Recent)

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  1.  

    Just so-so

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Dillard's full-time (less than an year)

    Pros

    Good discount, access to new clothing before customers, some fun co-workers

    Cons

    Impossible sales goals. You're expected to follow people around and encourage them to spend more and more, then push them to apply for a credit card. If you don't like that type of environment, this is not for you. There were some employees who were extremely aggressive and move in on a customer you were working with and then "steal" them. Those couple people were the only ones who met their sales goals.

    Advice to ManagementAdvice

    Definitely need a better training program. Don't decrease pay because of people not hitting sales goals. Dept. managers need to be on the sales floor so they can witness what people do.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Dillard's Area Sales Management Program

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dillard's full-time

    Pros

    Brand representative support.

    Attention from the buyers. Most of the buyers were courteous and engaging. Received a lot of feedback.

    Hands-on in interpreting sales and associate performance, inventory levels, and manpower. Definitely a plus for business-minded individuals who want to further his/her career in retail.

    Generous employee discount.

    Cons

    There was no autonomy in making management decisions which confused associates. Managers were no longer permitted or limited in making minor changes, received unwanted associate transfers, and manager training was not sufficient.

    Limited technology implementation.

    Sales per Hour (SPH) is hard to achieve when so many duties are imposed on the associates (sell, merchandise, stock, markdowns).

    Frequent and sometimes unnecessary corporate visits which detracted from the sales and pending work. (Average of 2 per month, the most experienced was 4 in one month).

    No work/life balance for managers. Excess of 60+ hour work-weeks. Frequent six-day work weeks.

    Advice to ManagementAdvice

    Spend money on visual merchandising teams and stock teams in larger stores so sales associates can focus on sales.

    Spend money on new technology for POS duties and a better customer experience.

    Sales bonus incentive for managers and associates.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for Dillard's

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