There are newer employer reviews for Embarq

1 person found this helpful  

Good pay, absolutely no work/life balance

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Technical Support Representative in Carlisle, PA (US)
Former Employee - Technical Support Representative in Carlisle, PA (US)

I worked at Embarq

Pros

They did pay well. Though based on their website they have dropped the starting pay rate significantly for the new techs coming in.

Cons

Extreme micro-management and absolutely no regard for work/life balance. I was seriously told in the same monthly review that I was one of their best techs, my customer feedback score was excellent, and that I was on disciplinary probation because of my QA scores. My mistake was treating customers as individuals instead of following the checklist that often had nothing to do with the customer's problem.

You did not get your schedule until a week in advance. You did not know what days of the week you were working, let alone what hours. You could work first shift one day and second shift the next. It was completely impossible to schedule anything personal. And when you did get a day off, they would call you on your day off and demand you be there within two hours or risk losing your job. They did that to me once, when they knew I was going on vacation in another state. I managed to not get fired only after reminding them I was hundreds of miles away, and had informed them of this before I left.

Advice to ManagementAdvice

Realize that employees, and customers, are human beings not cattle. A little respect goes a long way.

Doesn't Recommend
Disapproves of CEO

37 Other Employee Reviews for Embarq (View Most Recent)

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  1. 1 person found this helpful  

    Acquisition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Manager PROG/PROJ DESIGN in Overland Park, KS (US)
    Current Employee - Manager PROG/PROJ DESIGN in Overland Park, KS (US)

    I have been working at Embarq

    Pros

    Empowered to manage your business and make decisions on your own.

    Cons

    No longer empowered with decision making authority. Almost all decisions no matter how trivial seem to have to be approved by the CEO.

    Advice to ManagementAdvice

    Allow your employees to run thier business as needed. Trust them and pay them fairly.

    Recommends
    Disapproves of CEO
  2.  

    Call center life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Sales Representative in Las Vegas, NV (US)
    Former Employee - Customer Sales Representative in Las Vegas, NV (US)

    I worked at Embarq

    Pros

    Well the base pay was good and the commission was excellent especially if you were a good seller benefits were very-very good. Had all sorts of flexible time but only in the call center.

    Cons

    Mangers were never satisfied with selling only way to have a stress free day is if you sell early and meet the quota, managers preferred sellers who were immoral and added more to the sale to increase their sales.

    Advice to ManagementAdvice

    Well get rid of contracts lower your fees for long distance, also try to get rid of all the scam that goes on in the 3rd party charges.

    Recommends
    Disapproves of CEO
There are newer employer reviews for Embarq

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