There are newer employer reviews for Enterprise Rent-A-Car

 

Bittersweet

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Branch Rental Manager in Chicago, IL (US)
Former Employee - Branch Rental Manager in Chicago, IL (US)

I worked at Enterprise Rent-A-Car full-time (more than 5 years)

Pros

- Left ERAC with an abundant of useful knowledge in sales
-Valuable training
-Definite resume builder and the ERAC name comes with great value when looking to change careers

Cons

-Long hours with no recognition.
-Training stops on or about 1.5 years
-Definite boys club. Promote-ability definitely relies on who you know (or drink with) and how well you know them
-Middle man (you) always are blamed for failure to meet quotas and when quotas are met upper
management is recognized.
-You are forced to compromise personal values to make ends meet

Advice to ManagementAdvice

Do not forget about your loyal employees; you invested the money in training us, invest some time in keeping us.

Recommends
Neutral Outlook
No opinion of CEO

3058 Other Employee Reviews for Enterprise Rent-A-Car (View Most Recent)

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  1. 2 people found this helpful  

    Very hard work... Harder than people think.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee in Atlanta, GA (US)
    Former Employee - Management Trainee in Atlanta, GA (US)

    I worked at Enterprise Rent-A-Car full-time (less than an year)

    Pros

    The starting salary is not terrible but it is not as much as it should be. Benefits start day one. Everyone who works there is young so there is a lot of community among employees. You are handsomely rewarded for high performance by good managers. There are parties and happy hours regularly. There are not a million of us so you will know everyone by name, their age, where they come from, what location they work at, and will have a relationship with them. You will get an in depth knowledge of the automotive business. The training program will get you ready for ANY job. Other companies poach ERAC employees regularly. I had two job offers from other companies within two months of working for ERAC, and 15 job interviews within two weeks of leaving. You will always have something to laugh at because everyone is young. All they do is joke with each other. You will not be chained to a desk, so for high energy people like myself it is good to get up and run around. Each office may only have 4-5 people working there so it is not crowded and everyone knows where everyone else is for safety reasons.

    Cons

    Man... They will work you like it is the Slave Ship Enterprise. You will work 50 hours as the requirement but because there are so few of you and things need to get done, you will work 55 hours at times. In my first six months there I worked more than 1200 hours. To put that into perspective the average person will work less than 2000 in 12 months. I could easily smash a year's worth of work into few than 10 months. Crazy. A lot of times, people who are ill-equipped to be managers will get management positions. That almost always works to your disadvantage. There are so many kind, friendly people who get their butts handed to them on a daily basis. It is a sales job so if you do not perform at that, despite the fact that you have a million other things to do, you will be fired. The rental department supports the company so everything relies on them. That literally puts the weight of the world on the shoulders rental. Be prepared to go home physically exhausted and offended every day. The customer base is so used to getting fantastic service with no idea what it takes to create that environment that they will treat you like crap even though you are trying your best. You cannot do anything to jeopardize the ERAC good customer service ideology so you will just have to absorb the things they do to you. Driving to pick up customers is dangerous, and if you have an accident you can be killed. You will be washing cars and storefront windows in a suit in all weather. Your feet will be soaked, you will sweat, you will be around people who are sweaty and as a result have obvious BO, you will ride in, drive, and clean cars that are utterly repugnant, you will drive every type of rentable vehicle with no formal driver's training, and expectations of you will be utter perfection and nothing less. The company is a good start for you because other companies know what we go through but be prepared to bust your chops to get that on your resume.

    Advice to ManagementAdvice

    Don't base vertical mobility entirely on numbers. Of course it makes sense to do that, but realistically it is very harmful to the psyche and morale. There are so many good people I worked with in my time there who would make good managers and they deserve a chance. Also, while being a customer's punching bag is the reason we make so much money, it is also not something we have to do to make that money. That mentality while sounding good is terrible. It abuses the employee. The way things are done there teaches the solider to fight AT THE WAR. No training or preparation, you just go ahead, get dressed, and get on out there. If you live, you deserve to live. If you are killed, then you were too weak to be alive in the first place. That is very vicious.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee in Bourbonnais, IL (US)
    Current Employee - Management Trainee in Bourbonnais, IL (US)

    I have been working at Enterprise Rent-A-Car full-time (more than an year)

    Pros

    Great work experience
    The business is yours to run

    Cons

    People who get promoted are usually the ones who will do anything to get it
    Long hours

    Recommends
    Neutral Outlook
    Approves of CEO
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