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First Niagara Financial
2.2 of 5 32 reviews
www.fnfg.com Buffalo, NY 5000+ Employees

See all First Niagara Financial Reviews (32)

First Niagara Financial Employee Review

  • Comp & Benefits
         
  • Work/Life Balance
         
  • Culture & Values
         
  • Senior Management
         
  • Career Opportunities
         
  • Disapproves of CEO

1 person found this helpful  

Up and Down

Customer Service Representative (Current Employee)
Albany, NY (US)

I have been working at First Niagara Financial full-time for more than a year

ProsGreat coworkers. At one time, our department had their own corporate culture, and it was fantastic. Advancement within your own area is extremely possible, despite what others say here.

ConsSigh... well, having lived through the HSBC conversion and coming out (mostly) intact: the micromanagement of employees, the fact that we were outright told to LIE to customers, the policies that are broken one minute and enforced the next... all very horrible.

Additionally, the bank has begun using a temp agency to fill certain positions, leading to training groups of twenty that have no idea what to do, and that can easily dispose of half themselves within a months time.

Also? The pay is not nearly enough.

Advice to Senior ManagementTry actually evaluating the quality of the people you hire instead of just mass hiring. It might help. Also, before promoting people, see how they do with employee engagement.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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