46 Employee Reviews (View Most Recent)

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2 people found this helpful  


  • Comp & Benefits
  • Work/Life Balance
  • Career Opportunities
Current Employee - Anonymous Employee  in  Lockport, NY (US)
Current Employee - Anonymous Employee in Lockport, NY (US)

I have been working at First Niagara Financial full-time for less than a year


Top compensation for the area
Great package overall
Potential flex hours and emoting
Excellent culture, at least on paper
Decent building


Old technology
Old mentality
Poor coordination among different groups/business units
Overall extremely immature in process, IT, etc
Blind choice of technologies by the business
Held together by bubble gum
Nowhere to grab lunch

Advice to ManagementAdvice

Focus on your direct reports, not your career aspirations

Other Reviews for First Niagara Financial

  1. 1 person found this helpful  

    Up and Down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Albany, NY (US)
    Current Employee - Customer Service Representative in Albany, NY (US)

    I have been working at First Niagara Financial full-time for more than a year


    Great coworkers. At one time, our department had their own corporate culture, and it was fantastic. Advancement within your own area is extremely possible, despite what others say here.


    Sigh... well, having lived through the HSBC conversion and coming out (mostly) intact: the micromanagement of employees, the fact that we were outright told to LIE to customers, the policies that are broken one minute and enforced the next... all very horrible.

    Additionally, the bank has begun using a temp agency to fill certain positions, leading to training groups of twenty that have no idea what to do, and that can easily dispose of half themselves within a months time.

    Also? The pay is not nearly enough.

    Advice to ManagementAdvice

    Try actually evaluating the quality of the people you hire instead of just mass hiring. It might help. Also, before promoting people, see how they do with employee engagement.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Disappointing , no room for advancement

    • Comp & Benefits
    • Career Opportunities
    Former Employee - Relationship Banker
    Former Employee - Relationship Banker

    I worked at First Niagara Financial full-time for more than 8 years


    Convenient locations, very nice coworkers.


    Does not promote from within, raises are very small, sales pressure is ever increasing and the company is trying to force everyone in retail to work harder to finance their acquisitions.

    Advice to ManagementAdvice

    Value the people that built the company. Not everyone from outside is better than whom you already have working there. Re interview your current staff, they have a lot to offer.

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