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1 person found this helpful  

My experience was good, but for others it may vary depending on who is managing the store.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Senior Sales Associate in Toronto, ON (Canada)
Former Employee - Senior Sales Associate in Toronto, ON (Canada)

I worked at GameStop part-time (more than 3 years)

Pros

- If you like video games, it is an enjoyable environment being surrounded by them.
- Good chance to develop communication and interpersonal skills
- Employees are close knit as there are usually less than 10 staff employed at a store
- Good start if you're looking for some customer service experience

Cons

- Too much variability in management between stores. You'll meet some really good managers and some really bad ones.
- No structured training program for line staff at the time I was hired. (2005)
- Part time staff sometimes only get one shift a week (3-4 hour shift) due to cuts in hours.

Advice to ManagementAdvice

- Keep a closer eye on poorer performing stores. It may not be the line staff who are performing poorly but the manager.
- Develop a structured training program for line staff. A lot of new employees are simply thrown into the water and do not understand customer service
- Stop cutting hours allotted to the stores, especially larger and busier ones like mall stores. They need the hours. Less than 120 hours a week is not enough. Since the part time staff have their shifts and hours cut it will force them to look for jobs elsewhere and deter them from continuing to work for you.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

1360 Other Employee Reviews for GameStop (View Most Recent)

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  1.  

    Very little creative control

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Bordentown, NJ (US)
    Former Employee - Assistant Manager in Bordentown, NJ (US)

    I worked at GameStop full-time (less than an year)

    Pros

    If you enjoy games and the game industry, it is a great place to interact with like minded people as customers.
    There is a sense of satisfaction when you help a customer out, especially with kids who really seem appreciative of help.

    Cons

    Corporate pretty much dictates everything that goes on in the store.
    Employees tend to shoulder the blame for things they have no control over, like trade in value.
    Tedious inventory checks in the morning for seemingly random items.

    Advice to ManagementAdvice

    Give your store managers some more control over their stores. They see their customers daily, they know what they want. Don't be so rigid.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Awful company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Game Advisor in Corpus Christi, TX (US)
    Former Employee - Senior Game Advisor in Corpus Christi, TX (US)

    I worked at GameStop part-time (more than an year)

    Pros

    Discount on videogames, occasional access to marketing collectables

    Cons

    Bad company culture, no support from upper management, obscenely low pay, no employee appreciation, ludicrous demands for store ops e.g. 80 work hours for a seven day period to be spread across 2 ASMs, 2 SGAs, and 3 GAs. The daily work demanded by corporate should grant at least 135 in order to perform all of it. Complete disregard of policy by upper management. AWFUL product management. This is the only company I have ever worked for that sends entire boxes or product, 60+ games, that are physically broken and will not play but will still order employees to sell them. If the games are not sold or are marked as defective, the store/company takes a loss and the employee that does the work is at risk of losing their job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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