Higher One

  www.higherone.com
  www.higherone.com
There are newer employer reviews for Higher One

3 people found this helpful  

Customer Agent

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Agent
Current Employee - Agent

I have been working at Higher One

Pros

Fast paced, flexible hours, good moral, open communication, company culture, fun place to work, ability to work from home, positive environment,

Cons

Lack of support at times, weak leadership roles at times, slow responses and acknowledgment from mgmt especially via email, lower compensation scale,

Advice to ManagementAdvice

reexamine compensation packages, evaluate management effectiveness and effectiveness of support roles, more training, more team meeting sessions, better virtual environment would be good too.

Recommends

39 Other Employee Reviews for Higher One (View Most Recent)

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  1.  

    good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in New Haven, CT (US)
    Current Employee - Customer Service Representative in New Haven, CT (US)

    I have been working at Higher One part-time (more than 3 years)

    Pros

    easy interview very good pay

    Cons

    there an high turnover because the schedule is not flexible

  2.  

    Customer service Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Higher One

    Pros

    Allows you to Work from Home, which is the best of other all. Pay scale decreased for new employees from when I started.

    Cons

    Did not provide fair Scheduling for the tenured employees. Which caused a higher turnover. Started great but soon as the company went public working for them became more difficult. Great opportunity for any one that wants to work from home.

    Advice to ManagementAdvice

    Work with tenured employees on scheduling

There are newer employer reviews for Higher One

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