Hilton Worldwide

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655 Employee Reviews (View Most Recent)

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1 person found this helpful  

Good Job with VERY POOR MANAGEMENT

Anonymous Employee (Former Employee) Muskegon, MI (US)

ProsThe JOB itself was awesome and staff was friendly and worked together great as a team.

ConsVery Poorly Managed. Very Immature, failed to manage the hotel by the HILTON Standards as we were trained. New and vacant positions were not posted accordingly, "Favorites" were selected for promotions despite their lack of qualifications. It's pretty bad when you have an AGM that doesn't know her way around a computer, let alone Word / Excel. The overall morale at the hotel is very negative. Staff is unhappy and they don't know who to go to... as upper management failed to keep confidential conversations associates brought to him as concerns directly back to the GM. GM doesn't follow protocol or hotel standards set by Hilton. Staff is yelled at and talked down to in front of guest. Regular guest and long term guest have NO Idea who the GM is... other then perhaps a name on the board.

No room for advancement, minimal pay, very negative environment.

Advice to Senior ManagementUpper Management needs to take a good hard look at the way this property is being managed. Would strongly recommend a confidential & anonymous peer review to get the overall HONEST feelings from staff without them being intimidated or have fear of loosing their jobs because they spoke up. Send out random surveys to the regular or long term guest to rate or give input about management.

Just because everything might look good on paper, doesn't mean that things are good. The GM was constantly on a kick about staff not getting along, however the overall problems are a result of poor management. Those on the same level need to be treated as equals and not be given special treatment because they are your brown-noser. JOB Descriptions should be standard for all HILTON properties and alike, requiring the same qualifications across the board. Positions need to be posted and go thru a proper POSTING Period so their are EQUAL Opportunities for ALL. STAFF.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    4 people found this helpful  

    Bullying in the workplace

    Anonymous Employee (Current Employee) Dallas, TX (US)

    I have been working at Hilton Worldwide full-time for more than a year

    Pros: It's still a job so you get your paycheck. Cons: incompetent higher management covers up unethical practices ( such as corporate bullying) of those who help them do… More

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
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    • Approves of CEO

     

    dynamic

    Operations Manager (Current Employee) Honolulu, HI (US)

    I have been working at Hilton Worldwide full-time for more than 5 years

    Pros: great travel opportunities, great benefits, great family environment Cons: difficult to take time off, promotions only come was you move… Advice to Senior Management: move every few years with promotions that come along – I'm optimistic about the outlook for this company… More

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