There are newer employer reviews for Hotels.com

1 person found this helpful  

Waited my whole career for a job like this

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Marketing Manager in Dallas, TX (US)
Current Employee - Marketing Manager in Dallas, TX (US)

I have been working at Hotels.com full-time (more than an year)

Pros

Competitive compensation
Generous benefits/vacation/employee perks
Open-door policy with senior management
Culture that acknowledges and rewards people who deliver results
Team-building activities
HR involvement to act on areas of improvement as pointed out by employees

Cons

The departments are very separate in nature--meaning the peachy culture of one department doesn't necessarily spill over to others in the company which would explain the negative reviews received. Each business unit leader runs their ship differently and whereas some people may feel like the core benefits of the company are good, their quality of life at work is lackluster. Personally, my quality of life at Hotels.com has been nothing short of amazing.

Advice to ManagementAdvice

There should be a universal initiative from leadership to ensure that all business units are offering their employees access to the same quality of life-at-work.

Recommends
Positive Outlook
Approves of CEO

31 Other Employee Reviews for Hotels.com (View Most Recent)

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  1.  

    Telesales Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hotel Sales in Springfield, MO (US)
    Former Employee - Hotel Sales in Springfield, MO (US)

    I worked at Hotels.com full-time (more than an year)

    Pros

    The job can be a lot of fun and interesting.

    Cons

    Management is inept. They often make business decisions based on emotion, rather than employee qualifications.

    Advice to ManagementAdvice

    Give all your agents an equal playing field to earn the same money (ie. quit routing the money making calls to only certain agents) and promote employees based on their abilities and job performance, not who you'd like to have lunch with.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Upper Management is clueless and alot of fraternizing in Springfield office.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Lead
    Current Employee - Lead

    I have been working at Hotels.com

    Pros

    decent pay
    plenty of OT (if you want it)
    decent medical, dental, and vision benefits
    401K is ok (could be better)

    Cons

    a lot of fraternizing from upper management
    upper management is clueless on the operations
    promotions on the buddy system
    unappreciated for the job you do

    Advice to ManagementAdvice

    Stop going out drinking and partying with your employees. It is a job, not a place to meet friends.

    Doesn't Recommend
There are newer employer reviews for Hotels.com

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