Insurance Australia Group

  www.iag.com.au
  www.iag.com.au
There are newer employer reviews for Insurance Australia Group

 

Satisfied

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee in Sydney
Current Employee - Anonymous Employee in Sydney

I have been working at Insurance Australia Group

Pros

Good people, diverse backgrounds, staff very customer focused.

Cons

Exec could improve communication and accountability for poor performers. Tends to be overly managed top- heavy and process driven over results

Advice to ManagementAdvice

Walk the Floor and get a better understanding of what customers want

20 Other Employee Reviews for Insurance Australia Group (View Most Recent)

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  1.  

    Doing a good job in a tough environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Head of Peformance & Reward in Sydney
    Current Employee - Head of Peformance & Reward in Sydney

    I have been working at Insurance Australia Group

    Pros

    Good people, community / sustainability agenda, supportive of employees, good compensation and flexible work practices. The Company offers opportunities for career growth.

    Cons

    Tough time for insurance, poor financial results in 2008. Company is current in a significant period of change and is shifting to a decentralised model. Once this is completed, I expect we will move to a very positive outlook. QBE has been stalking the Group, so there is a possibility of a takeover in the next 12 to 18 months.

    Advice to ManagementAdvice

    Focus on getting the key things right and restoring the Group to solid profitability.

    Recommends
    Approves of CEO
  2.  

    Fine

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Consultant in Christchurch (New Zealand)
    Current Employee - Claims Consultant in Christchurch (New Zealand)

    I have been working at Insurance Australia Group full-time (less than an year)

    Pros

    Competitive salary, strong unions, plenty of benefits if you're contract is longer than 1 year (Claims consultants aren't eligible until their contract is extended), supportive environment, good work culture, excellent training. Offers a great work/lifestyle balance.

    Cons

    Policy wordings are interpreted differently by senior staff, often senior consultants will contradict each other or be unaware of new processes. There is debate about who is responsible for what among the departments, quite often dealing with other departments can be frustrating as we all use different systems and have different information available. While their is plenty of inter-company opportunities, it seemed difficult for people to receive promotions within the department. Initially when you start working there you will be placed on "high priority" calls, meaning you will always end up working late; this will stop once you move onto normal call priority.

    Advice to ManagementAdvice

    There should be uniformity of the interpretation of policy wordings and processes; senior consultants should offer consistent advice. Similarly it is easy for senior consultants to become lazy, IAG should take more care with the selection of their senior consultants as they are highly influential in the claims department.

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Insurance Australia Group

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