Jagex

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9 people found this helpful  

Great people lead by senior managers they can't bring themselves to trust

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee  in  Cambridge, East of England, England (UK)
Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)

Pros

The people are great, all interesting, capable and all care about the finished product. Lots of them participate in extra-curricular activities and actively seek fresh blood and offer advice to interested parties.

Nice benefits : gym membership, pension arrangements, healthcare, subsidized canteen, good office building,

You're working for a company that makes games!

Despite all the cons below I do believe there are far worse places to work. Colleagues are very supportive when other teams are under unpleasant pressure and go out of their way to help when they can.

Cons

Unpaid overtime is expected, this is apparently industry standard but not exactly nice.Recently (last few weeks) shifted to mandatory overtime for several teams. This makes the unpaid aspect to the overtime downright unpleasant.

Limited promotion prospects; management and exec roles are mostly external hires.

History of unsuccessful attempts to branch out from the core game, each repeating some trends that could have been addressed, e.g. shifting direction frequently on key mechanics and ignoring early warning signs, such as testers and developers on the project admitting "This game isn't fun" and multiple changes in creative leads for the same product.

Communication between teams is often lacking, resulting in unnecessary, premature or wasted work.
Middle Management get panicky near milestones, resulting in sudden micromanagement and slightly raised tempers, but often appear disinterested (late for meetings discussing the project, slow to respond to questions) in the intervening periods.

No granularity on importance of decisions, every request is "critical" and "top priority" which has to be done "ASAP". Decisions may be later overruled subject to another manager or executive's whim.

Advice to ManagementAdvice

Review projects regularly, especially before putting significant investment into them, and be prepared to cut projects that don't look worth it any more.

Pick some individuals you trust to have a complete and detailed vision for a given product. Back their decisions and make sure they have as much visibility as possible of what is going on in their given product.

The image you give to your workers is important, they currently seem to think you haven't a clue. Better-informed workers are better able to trust you, know what parts of their work are important and make decisions when unexpected problems arise which fulfil the spirit of the instructions they've been given .

Doesn't Recommend
Negative Outlook

Other reviews for Jagex

  1. 14 people found this helpful  

    Potential but rapidly going downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Cambridge, East of England, England (UK)
    Former Employee - Anonymous Employee in Cambridge, East of England, England (UK)

    Pros

    The people although they seem to be doing their best to get rid of pretty much anybody who's been there for a couple of years or more. It's like some kind of bizarre cleansing programme. Oh pros... Right

    Xmas parties. Brilliantly done.

    Pay wasn't bad

    Cons

    Where do I start?

    Incompetent senior management. Maybe I should highlight and underline that? In fact I can't think of one senior manager who could actually manage people with any skill.

    Communication. Awful.

    Attitude to customers. Unbelievably bad. I give you FunOrb, War of Legends, RuneScape etc etc

    Broken promises. Consistent and regular

    Regularly choosing the exact and polar opposites of what normal, sane, intelligent people would do.

    Making knee jerk decisions. Constantly.

    Bringing in industry experienced professionals who would last approximately 6 months before they understood what a mad house Jagex is, and leaving the good guys to clear up the mess.

    Setting ridiculous targets. I mean ridiculous.

    Wanting everything done tomorrow. No planning. Putting unbelievable pressure to deliver on pointless projects.

    The current drive to rid the company of people who've been there since the start but who might not have a tick in a particular box. For redundancies read compromise agreements.

    Advice to ManagementAdvice

    It's too late for that. How the current team is still in charge is a miracle

    Doesn't Recommend
    Negative Outlook
  2. 8 people found this helpful  

    Great company, poor senior management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Cambridge, East of England, England (UK)
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)

    Pros

    The staff are friendly.
    The perks are pretty good.
    Quarterly fund for department 'Jollies' like a dinner or bowling and a big party at least once a year for the whole company.

    Cons

    Lack of a stable direction from senior managers.
    Loss of the Jagex identity with both staff and players (and just getting worse despite the senior management seeing all the signs).
    Below average wages (despite being in an area where the cost of living is the same as London).

    Advice to ManagementAdvice

    Once a plan is developed stick with it. Stop changing your minds so often. This causes uncertainty within the company as well as costing the loyalty of what used to be one of the greatest communties within the gaming industry. Look at the structure of the company; management is becoming top heavy and so many new processes introduced just so that those same managers can have pretty reports and numbers that don't make the slightest difference. Remember, Jagex got to it's biggest peak without 'industry standards' thanks to great content and word of mouth spread by the community.

    Doesn't Recommend
    Neutral Outlook
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