281 Employee Reviews (View Most Recent)

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It started out ok...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Airport Operations Crew Member  in  Long Beach, CA (US)
Former Employee - Airport Operations Crew Member in Long Beach, CA (US)

I worked at JetBlue

Pros

Always busy, never bored. Great people to work with. Hours can be flexible and you can trade hours online. Can often double up on shifts.

Cons

Management was often lazy and never helpful. It was very stressful and they cut a lot of hours and by the end of the day you were very exhausted and beat. Too much work for one person, very hard to deal with irate customers. Management would tell you to be firm, but then they would come out and give the customer anything they wanted, making you look very foolish.

Advice to ManagementAdvice

Listen to what the ground people have to say, give them more employees to get the job done and stand by the decisions the crewmembers make, and don't undercut them.

Doesn't Recommend
Approves of CEO

Other Reviews for JetBlue

  1.  

    Immature company: pros and cons, but know what you're getting into

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Forest Hills, NY (US)
    Former Employee - Anonymous Employee in Forest Hills, NY (US)

    I worked at JetBlue

    Pros

    Very flat hierarchy and management is extremely receptive to ideas - even entry-level employees can make a difference in company policies and processes.

    Cons

    In the quest for company-wide equality, management positions are given the same benefits packages as frontline employees. Great deal if you're a frontline employee, but it's a huge loss if you're a management employee because your benefits aren't nearly as good as you'd get elsewhere.

    No opinion of CEO
  2.  

    Building relationship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service  in  New York, NY (US)
    Current Employee - Customer Service in New York, NY (US)

    I have been working at JetBlue

    Pros

    Friendly environment, Good salary and path to grow.

    Cons

    Busy schedule, rough hours, more close relationship between crew members and management. Better IT

    Advice to ManagementAdvice

    Better relationship with crew members

    Recommends
    Approves of CEO
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