Work in HR? Unlock Free Profile

292 Employee Reviews (View Most Recent)

Sort: Rating Date


Terrible - Go to another company, this is not what a career should be

Former Employee - Financial Advisor  in  Nashua, NH (US)
Former Employee - Financial Advisor in Nashua, NH (US)


Turnover rate is so high - you can get hired easily


Too much focus on commissions and pushing product - no focus on customer

Advice to ManagementAdvice

Take some management courses

Other reviews for MassMutual


    Great Training. Commissions only.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Career Agent
    Former Employee - Career Agent


    Flexibility, independence, exceptional training. The company is solid and its products high-end and reliable. There is a good amount of support for new agents, along with some financial help for the first year. The agencies in general do a great job, while home office is a little less helpful. It is beneficial to try this career because, even if it does not result in large amounts of sales, the training alone is well worth the time and lays an experiential foundation for the future when the economy improves again.


    Underwriting is a nightmare. Agents do the cold calls, get the appointments, make the sales. It is disappointing to then feel that underwriters are slow to handle the business. It leaves the frustrated agent feeling like he/she must run through a defensive line and only occasionally score. The home office staff is overworked and underpaid, which is difficult and often causes the loss of hard-won clients to competitors who have a more efficient system. Commission only is always a challenge, especially in this economy. It is recommended that one have an additional income before embarking on a career as an agent.

    Advice to ManagementAdvice

    Encourage new people as much as possible. Be realistic with expectations. Even seasoned agents are not able to sell as many financial service products as they could before the economic crash. Please don't compare a new agent to your father who began in the 1960s. It is a new, harsher world in the finance business, with less disposable income and more govenment regulation.

    Doesn't Recommend
    Negative Outlook

    Great place to start a career in life insurance

    Current Employee - Financial Services Professional  in  Chicago, IL (US)
    Current Employee - Financial Services Professional in Chicago, IL (US)


    Senior managememt really cares about you and wants you to succeed. Excellent training, mentoring programs, competitive commision structure, could be a great career for someone who is good at building a book of business. Solid and stable company. Great people to work with. Everyone is really geniune and knowlegable. Very professional work setting.


    Tough industry, have to be good at prospecting, no base salary, have to pay for your own marketing, turn over high.

There are newer employer reviews for MassMutual.

Worked for MassMutual? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.