MasterCard

  www.mastercard.com
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1 person found this helpful  

Great resume-builder but has ways to go to become what it CAN be -- the Intel of payments!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Business Leader  in  Purchase, NY (US)
Former Employee - Business Leader in Purchase, NY (US)

I worked at MasterCard full-time for more than 8 years

Pros

- Almost bulletproof, revenue-generating business model
- Strong brand built from the strength of its distribution, products, and the "Priceless" campaign
- Global company
- Seasoned, competent executive management
- A lot more entrepreneurial than it gets credit for
- Work-life balance
- Cool office for a Fortune 500 company
- Getting better at horizontal structure

Cons

- Its business model, which is an open loop, makes it difficult to move fast since its dependent on issuers and merchants
- Hasn't yet earned credit for being a "technology" company within financial services
- Silos galore: functionally and geographically
- Executive management needs to narrow down its priorities since there are too many
- Although only just over 7,000 employees globally, it operates like a 700,000-person organization at times
- Some departments are becoming more intense -- lessening the work-life balance -- because of questionable strategic decisions
- Can't expect morale to increase just because of adding a pool and ping-pong table (they are nice additions) -- needs to be truly authentic
- High performers in middle management can be "stuck" because of the top-heavy organizational structure, coupled the company's above average retention rates

Advice to ManagementAdvice

The executive management leads who report to the CEO need to:
- Stick to their decisions;
- Prioritize their strategic imperatives per business unit and region.

They should take a page from the CEO who is very clear and sticks to his priorities and decisions. One comment on the CEO is he likes to be right and goes off gut feel at times. But overall, he's taking MasterCard in the right direction for the most part.

Recommends
Positive Outlook
Approves of CEO

Other Reviews for MasterCard

  1. 2 people found this helpful  

    A Successful Company Intent on Changing Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Purchase, NY (US)
    Current Employee - Anonymous Employee in Purchase, NY (US)

    I have been working at MasterCard full-time

    Pros

    Great People - wide variety of backgrounds and experiences, very approachable
    Work/Life Balance - Plenty of paid time off, ability to take community service days
    Company is Small - Greater responsibilities up front, wide scope
    Industry Impact - MasterCard doesn't just work in an industry; it is part of a few that control it. The industry is constantly changing, though, so constant learning is available.
    Variety of Work - Not just within a role, there are a very wide variety of roles in the company, allowing employees to transfer laterally.
    Campus - Purchase is a beautiful area, and the HQ campus is no exception.
    Reputation and Brand - Working for a globally renowned brand? Priceless.

    Cons

    Culture is Still Changing - Some people still act in silos, sometimes making work redundant or difficult. Still, have pool table, ping pong table, etc.
    Company is Small - Sometimes there is lack of clear responsibility division.
    Slow to Action - For a such a relatively small company, MasterCard seems to be slow to adapt to the changing payments landscaping.

    Advice to ManagementAdvice

    Ajay's passion, vision, and rallying call isn't translated down the ranks very well. We are confronted with the idea that there we are in a "war on cash," but the value of that isn't described. It affects internal productivity, retention, and recruiting. If we really want to have the persona, work, and status of one of the top payments technology payments companies in the world (which we are) then management MUST make that clear in words and action.

    HR must establish a clear career path for younger employees.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Human Resources

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Analyst  in  Miami, FL (US)
    Current Employee - Human Resources Analyst in Miami, FL (US)

    I have been working at MasterCard full-time for more than 3 years

    Pros

    Great culture, good career development programs in place

    Cons

    a bit burecratic, flat organization

    Recommends
    Positive Outlook
    Approves of CEO
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