Netflix

  www.netflix.com
  www.netflix.com
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5 people found this helpful  

Very good learning experience at a cost of a lot of heartache

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Supervisor III in Hillsboro, OR (US)
Former Employee - Customer Service Supervisor III in Hillsboro, OR (US)

I worked at Netflix full-time (more than 5 years)

Pros

Pay and benefits. They typically pay above scale and provide benefits from the time you become a full time employee.

Cons

Management, on several occasions missed their mark on several key initiatives in the center. Specifically they never had a clue what was happening on the floor in regards to employee satisfaction and were never involved in developing employees to rank up.

"Manage up or out" was stated on several occasions and this approach is what developed a culture of fear in the call center. High turnover is never a positive motivating factor and management was quick to let go of the people who stood against that ideal.

Advice to ManagementAdvice

I would share advice but management seems to agree with Hastings' approach of shooting from the hip and not listening to his trusted advisors.

Doesn't Recommend
Positive Outlook
Disapproves of CEO

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  1. 4 people found this helpful  

    Was sad to see the company change so much in one year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Supervisor in Hillsboro, OR (US)
    Former Employee - Customer Service Supervisor in Hillsboro, OR (US)

    I worked at Netflix full-time (more than an year)

    Pros

    Lots of room to make your own decisions and think on your feet

    Cons

    When the price change occurred it was a cluster bomb that went off. Then it was announced the company was splitting to two (one DVD and one Streaming) and then it was announced none of that was happening. All the while customers were up in arms over this and we in management were always finding things out at the same time customers were so we had no time to prep our staff. Some very hard months for moral with our staff. Lost a lot of trust with our employee base in terms of management to subordinate relations.

    Advice to ManagementAdvice

    Make sure your mid-level management knows anything key before the public gets it through the blogs, etc. They have to have time to prep their staff and gain buy-in to make a successful transition occur with company changes and/or snaffus.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Stressful, fast, with lots of attrition.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Hillsboro, OR (US)
    Former Employee - Customer Service Representative in Hillsboro, OR (US)

    I worked at Netflix full-time (less than an year)

    Pros

    Bleeding edge tech company, with great product.

    Cons

    Management cares more about metrics than your work/life balance. The buck always get's passed downhill.

    Advice to ManagementAdvice

    Invest time into long term employees.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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