There are newer employer reviews for Netflix

1 person found this helpful  

Great product, terrible management

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Hillsboro, OR (US)
Current Employee - Customer Service Representative in Hillsboro, OR (US)

I have been working at Netflix as a contractor (less than an year)

Pros

Free subscription, relatively high pay for the work, fun atmosphere

Cons

Completely mismanaged, focus on average call time rather than customer service

Advice to ManagementAdvice

I understand labor is expensive, but customer service is more important than cost. Rather than outsourcing to 3rd party call centers that don't know how to answer generic questions about your service and worrying about getting customers off the line, direct those calling to educated representatives who can help them with any issue and not worry about call times. Granted, you don't want people carrying out personal conversations all day, but helping an elderly customer who is not tech savvy or trying to handle a complex billing issue should not be penalized as those are the customers you want to help in order to retain their business.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

411 Other Employee Reviews for Netflix (View Most Recent)

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  1. 3 people found this helpful  

    You will experience freedom and responsibility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Los Gatos, CA (US)
    Current Employee - Senior Software Engineer in Los Gatos, CA (US)

    I have been working at Netflix full-time (more than an year)

    Pros

    Hands down the best place I've ever worked. They treat you like an adult. You are allowed to determine your path at the company and given the freedom to do what you think is best. You are also awarded with above-market salaries.

    Cons

    People who need a lot of hand holding will not do well.

    Advice to ManagementAdvice

    Keep doing what you are doing.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 17 people found this helpful  

    For Engineers, this place is a joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Los Gatos, CA (US)
    Former Employee - Senior Software Engineer in Los Gatos, CA (US)

    I worked at Netflix full-time (less than an year)

    Pros

    You're given independence and the ability to do your job how you see fit - some of the time. Most of the time management runs around like a chicken with their collective head cut off and priorities constantly change.

    Cons

    - The salaries are competitive, but not particularly high, despite what their so called slide deck proclaims. Keep in mind that your stock purchase and "bonus" is included, so $160k at Google is the same as $210k at Netflix.

    - Constant threats of firing, a culture of fear and throwing other employees under the bus to save your own skin. The threats of firing lead to crunch and absurd stress levels.

    - Employees aren't as intelligent as other high tech firms, they're hired more for the ability to play corporate politics than technical skill.

    - To follow on the above, the average stay here seems to be about a year. Understand that Netflix isn't an engineering company, it's an entertainment company and a fragile streaming infrastructure and clunky front end is built to consume that entertainment. But content is king, not the technology, and it never will be.

    Advice to ManagementAdvice

    I'd recommend working on technology a bit more. With the continual turnover and exodus of engineers, the technology and products are a house of cards.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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