Netflix
3.2 of 5 378 reviews
www.netflix.com Los Gatos, CA 1000 to 5000 Employees

378 Employee Reviews (View Most Recent)

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1 person found this helpful  

Great product, terrible management

Customer Service Representative (Current Employee)
Hillsboro, OR (US)

I have been working at Netflix as a contractor for less than a year

ProsFree subscription, relatively high pay for the work, fun atmosphere

ConsCompletely mismanaged, focus on average call time rather than customer service

Advice to Senior ManagementI understand labor is expensive, but customer service is more important than cost. Rather than outsourcing to 3rd party call centers that don't know how to answer generic questions about your service and worrying about getting customers off the line, direct those calling to educated representatives who can help them with any issue and not worry about call times. Granted, you don't want people carrying out personal conversations all day, but helping an elderly customer who is not tech savvy or trying to handle a complex billing issue should not be penalized as those are the customers you want to help in order to retain their business.

No, I would not recommend this company to a friend

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  • Culture & Values
         
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  • Approves of CEO

3 people found this helpful  

You will experience freedom and responsibility

Senior Software Engineer (Current Employee)
Los Gatos, CA (US)

I have been working at Netflix full-time for more than a year


Pros: Hands down the best place I've ever worked. They treat you like an adult. You are allowed to determine your path… Cons: People who need a lot of hand holding will not… Advice to Senior Management: Keep doing what you are doing. Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

12 people found this helpful  

For Engineers, this place is a joke

Senior Software Engineer (Former Employee)
Los Gatos, CA (US)

I worked at Netflix full-time for less than a year


Pros: You're given independence and the ability to do your job how you see fit - some of the time. … Cons: - The salaries are competitive, but not particularly high, despite what their so called slide deck proclaims. Keep in mind that your stock purchase… Advice to Senior Management: I'd recommend working on technology a bit more. With the continual turnover… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

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