There are newer employer reviews for Netflix

 

NA

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - BI Architect in San Jose, CA (US)
Current Employee - BI Architect in San Jose, CA (US)

I have been working at Netflix full-time (more than an year)

Pros

Great salary , cool company and flexible working hours

Cons

chaos everywhere and hire and fire policy

Recommends
Negative Outlook

414 Other Employee Reviews for Netflix (View Most Recent)

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  1. 4 people found this helpful  

    Very good pay and they make you pay for it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Hillsboro, OR (US)
    Current Employee - Anonymous Employee in Hillsboro, OR (US)

    I have been working at Netflix full-time (more than an year)

    Pros

    Very good pay
    Free movies
    Popcorn
    Tools are pretty good for a call center
    Lots of parking since they keep firing anyone that works on DVD

    Cons

    Horrible benefits. You pay a lot for nothing. Don't be fooled by the extra allotment
    No vacation policy means no vacations. The managers and HR are always gone. Maybe they get vacation...
    In last 3 months all the good managers were fired or they work in california
    HR was a recruiter and hardly knows HR. Now that person runs the center and makes the decisions
    Outsourcers keep taking our calls and then they mess them up and transfer them to us instead of the survey. Then our DSAT goes up and then we get fired.

    Advice to ManagementAdvice

    Take care of the DVD business or shut it down. Stop making decisions based off what HR says.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Great product, terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Hillsboro, OR (US)
    Current Employee - Customer Service Representative in Hillsboro, OR (US)

    I have been working at Netflix as a contractor (less than an year)

    Pros

    Free subscription, relatively high pay for the work, fun atmosphere

    Cons

    Completely mismanaged, focus on average call time rather than customer service

    Advice to ManagementAdvice

    I understand labor is expensive, but customer service is more important than cost. Rather than outsourcing to 3rd party call centers that don't know how to answer generic questions about your service and worrying about getting customers off the line, direct those calling to educated representatives who can help them with any issue and not worry about call times. Granted, you don't want people carrying out personal conversations all day, but helping an elderly customer who is not tech savvy or trying to handle a complex billing issue should not be penalized as those are the customers you want to help in order to retain their business.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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