Netflix

  www.netflix.com
  www.netflix.com
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  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Beaverton, OR (US)
Former Employee - Customer Service Representative in Beaverton, OR (US)

I worked at Netflix full-time (less than an year)

Pros

The pay is above average. The environment is kept very clean. The dress code is very relaxed.

Cons

Everything else about the job. I worked for Netflix for 3 months and had to quit. I have never left a job so quickly. It's that bad. You know you're in a culture of fear when the person training your group talks about how they were nearly fired. I was told I would be let go during training if I didn't "improve". The problem is they were incapable of telling me what needed "improving". I've worked in customer service for over a decade and never been exposed to such a fear based culture. If you read other reviews of Netflix you'll find that most people have had a similar experience.

Advice to ManagementAdvice

Stop throwing your customer service under the bus.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

420 Other Employee Reviews for Netflix (View Most Recent)

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  1.  

    NA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - BI Architect in San Jose, CA (US)
    Current Employee - BI Architect in San Jose, CA (US)

    I have been working at Netflix full-time (more than an year)

    Pros

    Great salary , cool company and flexible working hours

    Cons

    chaos everywhere and hire and fire policy

    Recommends
    Negative Outlook
  2. 4 people found this helpful  

    Customer Service Represenative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Hillsboro, OR (US)
    Current Employee - Customer Service Representative in Hillsboro, OR (US)

    I have been working at Netflix full-time (more than an year)

    Pros

    Pay. $14/hr + benefits or ~$19/hr without benefits. (Not taking the $10,000 in benefits) Great employees.

    Cons

    Company is not transparent. Often customers will know a huge step taking by upper management before you do. Covering up or what I like to call lying to customers. This job will wear you down with customers, which is not the primary concern but middle management. No clear direction from supervisors they're just looking out for their jobs. One supervisor will differ from the other rapidly.

    Advice to ManagementAdvice

    Please stop making this such a cut throat environment. When reps get it from customers and then you also tie our hands with middle management it makes us despondent and depressed. Most of the reps hate Netflix and stresses them out. Resort to drinking excessively and drugs as a solution to the stress the job implements.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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