Netflix
3.2 of 5 376 reviews
www.netflix.com Los Gatos, CA 1000 to 5000 Employees

376 Employee Reviews (View Most Recent)

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1 person found this helpful  

Let us do our jobs!

Customer Service Representative (Current Employee)
Las Vegas, NV (US)

I have been working at Netflix full-time for less than a year

ProsRelaxed environment: Dress code very comfortable
Decent wage: Beats the heck out of minimum wage
Free account: as long as you are employed

ConsToo much pressure on AHT. 5.5 minutes to relate, converse and fix issues. Not near enough.
Tech team needs to get their act together. Can get 3 different answers to the same question.
 Need more positive reinforcement. Scare tactics make for constant turnover.
3rd party call center..attendance policy very strict

Advice to Senior ManagementLet us do our jobs! Stop confining us on time spent with the customer! We have many elderly customers who need more explanation for issues. DSat is stressed way too much. Back off on a few things..and watch that DSat drop! What is more important...a satisfied member..or how many calls we take a day.

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  • Culture & Values
         
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4 people found this helpful  

Big company with the heart of a startup

Senior Software Engineer (Current Employee)
Los Gatos, CA (US)

I have been working at Netflix full-time


Pros: -Lots of room for innovation. The technologies are fairly new and broad, and there is no bureaucracy and requirements to get approval from top management.… Cons: -This company isn't great for people who are starting their career. Training is minimal, and the expectation is that you take educating and training yourself… Advice to Senior Management: We're the reigning champions of video delivery, to all platforms. We reach more than 25 million households. We have so much potential for developing new… Yes, I would recommend this company to a friend More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

5 people found this helpful  

Competitive Company with Opportunities for The MOST Ambitious

Customer Service Representative (Former Employee)
Santa Clara, CA (US)

I worked at Netflix full-time for more than a year


Pros: free food, and flexible scheduling is promoted, although in a call center, this schedule flexability is not really existent. Senior and Middle management try their… Cons: truthfully, their open door policy on who's getting fired, or what changes are happening can be somewhat stressful at times. you don't feel a sense… Yes, I would recommend this company to a friend More

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