Netflix
3.2 of 5 376 reviews
www.netflix.com Los Gatos, CA 1000 to 5000 Employees

376 Employee Reviews (View Most Recent)

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1 person found this helpful  

Let us do our jobs!

Customer Service Representative (Current Employee)
Las Vegas, NV (US)

I have been working at Netflix full-time for less than a year

ProsRelaxed environment: Dress code very comfortable
Decent wage: Beats the heck out of minimum wage
Free account: as long as you are employed

ConsToo much pressure on AHT. 5.5 minutes to relate, converse and fix issues. Not near enough.
Tech team needs to get their act together. Can get 3 different answers to the same question.
 Need more positive reinforcement. Scare tactics make for constant turnover.
3rd party call center..attendance policy very strict

Advice to Senior ManagementLet us do our jobs! Stop confining us on time spent with the customer! We have many elderly customers who need more explanation for issues. DSat is stressed way too much. Back off on a few things..and watch that DSat drop! What is more important...a satisfied member..or how many calls we take a day.

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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

2 people found this helpful  

Customer Service Is Not For Me

Customer Service Representative (Former Employee)
Frisco, TX (US)

I worked at Netflix full-time for less than a year


Pros: Good pay, benefits, and relaxed atmosphere. Cons: Customer service in general. For some reason going into this I did not think it would be a typical customer service experience based on… Advice to Senior Management: Change the survey question. More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

6 people found this helpful  

Know yourself, then manage your path accordingly

Senior Software Engineer (Current Employee)
Los Gatos, CA (US)

I have been working at Netflix full-time for more than 3 years


Pros: Brilliant co-workers, opportunities to have a direct impact, minimal nit-picking bureaucracy or corporate policies, dynamic energy as the company continually evolves. Company does… Cons: Dynamic environment does not work for a 'do my work and go home' employee or those who just want to show up and be told… Yes, I would recommend this company to a friend More

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