Netflix

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  www.netflix.com
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1 person found this helpful  

Excellent Pay & Fast paced work environment

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior BI Architect in Los Gatos, CA (US)
Current Employee - Senior BI Architect in Los Gatos, CA (US)

I have been working at Netflix full-time (more than 3 years)

Pros

Good Pay & Fact paced work environment

Cons

Fast paced a work environment and no additional perks

Recommends
Positive Outlook
Approves of CEO

427 Other Employee Reviews for Netflix (View Most Recent)

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  1. 1 person found this helpful  

    Let us do our jobs!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Las Vegas, NV (US)
    Current Employee - Customer Service Representative in Las Vegas, NV (US)

    I have been working at Netflix full-time (less than an year)

    Pros

    Relaxed environment: Dress code very comfortable
    Decent wage: Beats the heck out of minimum wage
    Free account: as long as you are employed

    Cons

    Too much pressure on AHT. 5.5 minutes to relate, converse and fix issues. Not near enough.
    Tech team needs to get their act together. Can get 3 different answers to the same question.
     Need more positive reinforcement. Scare tactics make for constant turnover.
    3rd party call center..attendance policy very strict

    Advice to ManagementAdvice

    Let us do our jobs! Stop confining us on time spent with the customer! We have many elderly customers who need more explanation for issues. DSat is stressed way too much. Back off on a few things..and watch that DSat drop! What is more important...a satisfied member..or how many calls we take a day.

    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Customer Service Is Not For Me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Frisco, TX (US)
    Former Employee - Customer Service Representative in Frisco, TX (US)

    I worked at Netflix full-time (less than an year)

    Pros

    Good pay, benefits, and relaxed atmosphere.

    Cons

    Customer service in general. For some reason going into this I did not think it would be a typical customer service experience based on my own satisfaction with Netflix for the past 3 years. It's pretty easy work, but so many people who called were lazy and/or arrogant jerks. Some of them made me feel like I was an inch tall. It was emotionally draining, especially for someone as sensitive as I am. The pressure to meet the 0% DSAT also didn't help. The survey asks about the company but it's answer is a reflection of the customer service and high DSATs effect job performance. We're expected to convey a relaxed, friendly attitude and build a personal rapport with the customer, but with pressure of the DSAT it's hard not to make everything sound forced and phony because you want to really turn it on to try get a yes out of the person. I'm an introvert so faking conversations and trying to think of chit-chat was hard for me. Do not take this job if you're sensitive and don't have strong conversational skills. You must get to know the person. It is required. I also wanted to add that the schedules and team leaders are constantly changing. It's extremely frustrating.

    Advice to ManagementAdvice

    Change the survey question.

    Neutral Outlook
    Approves of CEO
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