Netflix

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2 people found this helpful  

Great place to work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Director in Los Gatos, CA (US)
Current Employee - Director in Los Gatos, CA (US)

I have been working at Netflix

Pros

Extremely open and honest culture to work in.
Management takes pride in culture and therefore is very candid about both the strategy of the company, and the challenges ahead of us.

Very flat organization.

Cons

No clear career path or career development provided. "High performance" culture means that we aim to hire very talented people (which is great), but we don't hestitate to let some one go if its not going to be a good fit over the long-run.

Advice to ManagementAdvice

Continue being open and candid about our strategic direction; it's extremely helpful in providing both context and unity of purpose.

Recommends
Approves of CEO

427 Other Employee Reviews for Netflix (View Most Recent)

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  1. 18 people found this helpful  

    Fear-based culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Software Engineer in Los Gatos, CA (US)
    Former Employee - Senior Software Engineer in Los Gatos, CA (US)

    I worked at Netflix

    Pros

    Higher than market salary
    Free lunches
    Unlimited PTO

    Cons

    Fear-based, highly competitive culture driven by upper management. Mid-management is forced to follow the suit otherwise it will be their job on the line. Everyone is under pressure to deliver but nobody provides guidance as to what is expected. If you're a super-star you're supposed to figure it out on your own.
    Zero tolerance to even small mistakes - you're expected to work as a perfect robot. If you made a mistake you're out immediately, no chance for correction.
    Zero communications about your performance - it is all up to management to decide how you're doing. So you don't know whether you made or making mistakes.
    Project management does not exist, hence no planning is happening, just loose email exchanges.
    You don't feel as part of the team, there are virtually no teams, just people trying to prove something and keep their jobs. As a result many decisions are short-sited since they provide immediate credit, long-term decisions are usually on back-burner until all of a sudden they become critical and then it is all hands on deck.
    You're expected to work long hours and weekends on regular basis.
    Basically if you accepted an offer you're owned by Netflix.
    Documentation is non-existent, people are secretive about knowledge transfer.
    All in all Netflix's motto Freedom comes with Responsibility turns into the situation when company has freedom to do whatever it wants and employees have all responsibilities.

    Advice to ManagementAdvice

    Trust and respect people. The fact that you pay high salaries and provide unlimited PTO does not mean that you own people's lives. Give people freedom for mistake, at least one. One mistake means nothing especially in first year of employment. Encourage planning.

    Doesn't Recommend
    Disapproves of CEO
  2. 10 people found this helpful  

    Total Lack Of Respect For Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Hillsboro, OR (US)
    Former Employee - Customer Service Representative in Hillsboro, OR (US)

    I worked at Netflix

    Pros

    -$$$$$$$$$$!!! ($13-$14/hr to start w/full time hours immediately)
    -Free rental subscription--the highest one they offer (8 @ a time)
    -Medical/Dental/Vision Insurance available right away
    -free food in breakroom along with Netflix connection & big screen TV to watch shows
    -showers in bathrooms if you walk/ride a bike and need to clean up before work
    -peers are fun to work with
    -high speed internet & laptops available to check e-mail, facebook, myspace on breaks

    Cons

    -fear-based company
    -anyone higher up than you will NOT respect you. Period.
    -cliquish environment (if you're not with the in crowd, you're invisible.)
    -very poor communication about job performance
    -do not uphold their own company values
    -rarely promote from within
    -contradictions galore!

    In the nine days I was there for training before being unfairly dismissed, I saw several examples of employees being treated like children and unreasonably scolded. One girl was in the classroom 5 minutes before break was over. She suddenly had a bathroom emergency, so she left quickly to take care of it. She made it back just as they were shutting the door. On the next break, she was taken aside by the supervisor (supe) who said, "I noticed you made it back from break just as I was shutting the door. I just wanted to let you know that's unacceptable. You need to be back from break several minutes early." (In other words, you really don't get your full break.) She apologized, saying she'd been there five minutes early but had an emergency. He said, "I'm sure it won't happen again."

    One girl had to call in sick because her child gave her the flu. They forced her to speak to three different people who scolded her, the last of which was the call center manager himself! He said he was going to give her the opportunity to come in for the rest of the week.

    Another girl simply asked her neighbor for a pen during class. She was pulled into a conference room afterward and told by two different supes that talking during class was unacceptable and wouldn't be tolerated.

    Netflix has a zero-tolerance policy for what they call "push back". They touched on this very briefly in class during our second week of training. The example they gave was this: "If your supe tells you to change something and you say, 'I don't feel like it, so I'm not going to', that's considered push back and will not be tolerated." Basically, it's outright insubordination. My supe said I needed to work on verifying every account. When people call in, their account auto-pops onscreen....unless they don't give their service code to the automated answering service before they're transferred to a live person. This happens about half the time and it's mostly people who don't have accounts and are just asking about the service. So I asked my supe, "Is that even when they're just calling with a general question about the website?" He said we needed to at least ask for a name and warned me that what I'd just said was considered push back but he'd let it slide this time. I was baffled but just said, "Okay." The same supe told me he liked that I was resolution oriented because that was a good thing. An hour later, he took it back saying it was bad and I needed to focus on empathy. When I was let go, they gave me the opportunity to give feedback. I mentioned the contradictions I'd noticed and also that I didn't understand how asking a simple question during training was considered "push back". I was told that it's all about perception and I just wasn't a right fit. They also said this sort of thing happens often.

    Before you go to work for Netflix, ask yourself this: if the pay is excellent and the benefits are great, why is the turnover rate at Netflix so high? Why are there so many bad employee reviews out there? Notice the recurring themes in the reviews, i.e. lack of respect, no job security, fear based business, no career growth opportunity, etc. There comes a time when the realization that it's not everybody else, it's the company, has to set in.

    Advice to ManagementAdvice

    Be more reasonable with your employees. Maybe if you applied the same amount of empathy you insist on for call flow to your staff, people would be more inclined to stay with you.

    Doesn't Recommend
    No opinion of CEO
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