Office Depot

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1349 Employee Reviews (View Most Recent)

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They will drive you crazy with the radios that they make you wear.

Customer Service Specialist I (Former Employee) Warner Robins, GA (US)

ProsFlexible hours. If you are going to school or have another job they will work with you.

Cons1. Low pay starting at minimum wage.
2. Raises are like 10 cents a year.
2. The schedule is constantly changing so that it is impossible to get a normal sleep schedule going. In any given week I might be getting there as early as 6am or as late as 7pm from one day to the next. They would have me closing one night and opening the very next day. Not very considerate.
3. It is hard to get more than 32 hours and they don't promote any sales associates to full time. Only managers get full time hours.
4. The radios that they make you wear are really annoying because it is difficult to try to do a good job while constantly hearing what everybody else is saying over the radio and I do mean constantly because Office Depot just started this new Certification thing where the goal is to stalk every customer through the store and constantly report over the radio when any customer moves anywhere in the store and what questions have we already asked that customer and has that customer already been greeted properly and what did the customer say in response to our questions. And we are supposed to make things fun by constantly saying lots of fun things over the radio and there is never supposed to be more than one or two minutes of radio silence because that means we are supposedly neglecting customers. It is very stressful to try to do a good job while constantly having to hear what everybody is saying over the radio and it is really creepy to be required to constantly stalk customers around the store and reporting in to the radio about what they are doing is really creepy.

No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Eh...

    Customer Service Associate (Current Employee) Sarasota, FL (US)

    I have been working at Office Depot part-time for more than a year

    Pros: - The hours are extremely flexible, and management is willing to work with you on them. I've also never been denied time off I've… Cons: - The ISCE program is completely ridiculous. It's impossible to concentrate on the customer in front of me with constant chattering over my ear in… Advice to Senior Management: Get rid of the ISCE program in smaller stores. Either that, or give us more payroll so we can execute it like how you're forcing… No, I would not recommend this company to a friend More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good people, good environment

    Customer Service Specialist I (Former Employee) Dallas, TX (US)

    I worked at Office Depot part-time for more than a year

    Pros: Very competitive - result driven. Cons: Very demanding of goals that were unattainable. Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

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