There are newer employer reviews for Paychex

4 people found this helpful  

Horrible- we called it PayHell if that's any indication

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Client Service Representative  in  Irving, TX (US)
Current Employee - Senior Client Service Representative in Irving, TX (US)

I have been working at Paychex full-time for more than 3 years

Pros

You could move up in pay somewhat quickly. The people that I met were GREAT, I made some lifelong friends.

Cons

Very stressful most people that worked there had about 100 clients and would also have to answer calls in the queue. They would go back on their word when it came to promotions, I knew people that were promoted and made less in that position than people that were hired off the street because apparently there is a rule that no one is allowed more than a dollar increase. So going from Data Entry where the pay was $11 people were only allowed to go to $12 when outsiders that were hired made $13 to $14. Most people I knew were on anti-anxiety medication that was prescribed to them after working at PayChex.

Advice to ManagementAdvice

Hire more people so that there is not such a high client to rep ratio. That would help with morale with the reps on the Major Market Services side.

Doesn't Recommend
No opinion of CEO

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  1. 5 people found this helpful  

    Great experience but not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Core Sales Representative  in  Raleigh, NC (US)
    Current Employee - Core Sales Representative in Raleigh, NC (US)

    I have been working at Paychex full-time for more than 5 years

    Pros

    -You will learn a ton by meeting with hundreds and even thousands of small biz owners over your first few years.

    -Money was much better than where I came from so that was a huge plus at first.

    -Work life balance is great, meaning once you realize you will never get fired, you pretty much start working 10-15 hours a week.

    -Company does a good job with payroll product (for the most part), so your not too embarresed about having Paychex and your name on the same card.

    -Most of the reps are young and fun to work around. Highly competitve environment.

    -You will learn the basics of hard closing, fast selling, and cramming as much into an 8 hour day as humanly possible (when you work a full 8 hours that is).

    -Recruiters love Paychex reps. Hard workers who salivate over opportunity to make real money. Further explanation is below.

    Cons

    -Pay is sooooooo weak its insulting. It takes 90% of the reps about 2 years to fully realize how bad the pay is. Once they realize this, they start working 10-15 hours a week. Their production plumets, and then they move on, usually, to someting a lot better.

    -Nearly impossible to make $100k plus. Top rep in region might crack 6 figures. A good year in core sales at Paychex is $80k. Even though they give you an expense allowence ($300 tax free every two weeks), it doesn't come close to covering the amount of wear you will put on your car because you will be driving A LOT. As in 30,000+ miles a year a lot. So do not allow them to sell you on the idea that a "grossed up" extra $10,000 (meaning the expense allowance with the 'tax free' factor) to your salary to make it seem as if you make more than you do (like $45,000 to $10,000 = $55,000 base). It's simply not accurate, and its a tactic managers are taught in training to keep reps happy for as long as possible. You will make $36-45k depending on where you live, plus $10-30K in commission. After 2-3 years you are burnt out, tired and ready to leave for more money.

    -Management is underpaid and overstressed. It is honestly a sad sight. What they do to District Sales Managers is downright unethical. These guys/gals make a few dollars more than sales reps but are constantly threatend to be fired by their bosses if their salesforce numbers aren't higher, their closing %'s are higher, their CPA visits aren't higher, their referral partners aren't happy enough, and of course, if their number is anything shy of 100% of quota. You will see a young fun manager become a grouchy, mean micro-manager inside of a year. No exaggeration.

    -Outside of payroll, products are not very good and anyone who has touched them (meaning client or CPA), knows that they are awful. Constantly having to clean up the mess from another division to keep a CPA happy so they will keep referring you. However, the time spent dealing with these issues isn't outweighed by the commission from the referrals. So, yes you are losing money.

    -Very cheap orgainization. Will make you pay for you cell phone and internet. $150 per month.

    Advice to ManagementAdvice

    Not a whole lot because these guys know exactly what they are doing. Its not like they don't know their reps are grossly underpaid, because they do and its been their model for a long time. Hire them young and hungry and when they leave, another batch is ready to be trained. Tenured sales people with enough knowledge to call out their BS, are ulitmately a liability. But its funny because outside of Paychex walls, everyone knows this and they roll their eyes. Is this what Tom envisioned 42 years ago? I don't think so, but regardless this is the beast today. So congrats Marty you'regoing to get your $3Billion house of cards.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Great people. Nice work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Representative  in  Rochester, NY (US)
    Current Employee - Technical Support Representative in Rochester, NY (US)

    I have been working at Paychex full-time for less than a year

    Pros

    Great benefits and hours. Supervisors are very understanding and helpful. Fun events. Gret workplace environment. Culture is to give the client what they need.

    Cons

    The initial training is subpar. Pay is below average. Products seem to always be rushed out the door before they are ready.

    Advice to ManagementAdvice

    Wait to put the products out the door. Invest in more education and realistic training to the employees who support the products. Once they know the products, put it out so they are able to truly help the clients.

    Recommends
    Neutral Outlook
    Approves of CEO
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