Press Ganey

  www.pressganey.com
Work in HR? Unlock Free Profile

91 Employee Reviews (View Most Recent)

Sort all reviews by: Date Rating
in
  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • Disapproves of CEO

4 people found this helpful  

Strong on cultural commitment thru Sr. Management not dedicated to employees or improving product reliability

Operations (Current Employee) South Bend, IN (US)

ProsThe organization is a highly influential industry competitor, and directly helps the South Bend community with a cultural commitment and focus that is unsurpassed. This is a direct result of operational efforts to improve brand reliability.

ConsSr. Management overlooks the leadership qualities and capabilities in employees and prefers to bring in outside leadership rather than provide opportunities for internal staffers. More importantly, leadership is quick to downgrade top executives in favor of outside management as a result of an ineffective belief that such tactics might improve the organization's diminishing credibility in their industry. For instance, replacing the COO was a horrible and damaging business decision. The organization's "good 'ol boy" mentality is the only reason the previous COO was not terminated - it was obvious that operations was failing under inneffective leadership sowed with distrust, and misalignment to clearly established company goals and values - but instead a new COO was brought in (instead of brought up from internally) to "fix" the damages, and the previous COO was promoted to President of Operations.

Prospective employees are shown smoke and mirrors to establish that the organization cares for its employees with a deep commitment and likewise is extremely customer focused to the point that clients always talk to a live person when they call the company rather than talk to an automation system. On the surface this seems like the perfect type of company to work for - family centric, employee driven, customer focused - except - behind the smoke and mirrors is a close-minded, distrustful, stagnant, and transactional autocratic leadership where leaders rule by fear and consequences.

Employees cannot express concerns with leadership without fear of serious reprecussions including immediate termination, which is just another fear tactic to help ensure that internal operations runs smoothly and successfully.

Advice to Senior ManagementTrust in your own employees and cease the practice of bringing in outside leadership as a perceived solution at solving inefficiencies in management - especially when you've tried and failed at bringing in multiple outside leadership multiple times in a short period of time, none of which has been effective!

Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    4 people found this helpful  

    Tedious,, Company internal workflow Not technically or innvotative thinking- expected more from new executive team

    Anonymous Employee (Current Employee)

    I have been working at Press Ganey full-time for more than a year

    Pros: People are friendly and will bend over backwards to help you at this organization. Very thorough and competent Compliance… Cons: This company is out-dated, tedious and creates more internal work for themselves than any company I have ever seen. The amount of "CC" emails… Advice to Senior Management: Advice: Replace the "good ole boy" mediocre management and bring in new Product Management, Marketing and Sales leadership. Even Pat Ryan's charisma and sincerity… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Many passionate people with entrepreneurial spirit!

    Anonymous Employee (Current Employee) South Bend, IN (US)

    I have been working at Press Ganey full-time for more than a year

    Pros: employees are passionate about their ability to impact the quality of healthcare, and this resonates throughout the company. There are some of the brightest and… Cons: Travel to South Bend isn't the easiest for the expanding group of employees in… Yes, I would recommend this company to a friend More

There are newer reviews on Press Ganey.

Worked for Press Ganey? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.