Press Ganey

  www.pressganey.com
  www.pressganey.com
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1 person found this helpful  

Very satisfied with my experience at PG

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Senior Software Engineer in Lexington, MA (US)
Former Employee - Senior Software Engineer in Lexington, MA (US)

I worked at Press Ganey full-time (more than an year)

Pros

Coworkers
Fun and challenging work - on a brand-new team, creating a brand-new product from the ground-up
Big impact - we were a small team so the work I was involved with had big impact to the company.

Cons

I don't really have too many cons. After our successful delivery of the product I was working on, management moved us to a new project and kept changing focus. Finally, after floundering around for a bit, I was unhappy with the direction of the company and left.

Advice to ManagementAdvice

Focus - don't always go the way the wind is blowing.

Recommends
Neutral Outlook
No opinion of CEO

100 Other Employee Reviews for Press Ganey (View Most Recent)

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  1. 6 people found this helpful  

    too bad the PR doesn't match the reality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (more than 5 years)

    Pros

    In a difficult job market, any job can be a good thing. There is an attempt to be competitive on pay and benefits. Experience here can help you move on to your next position while PG still has a good reputation in the industry.

    Cons

    Bloated and ineffective senior management and too few people to do work. We have more "C" level execs than I have ever seen in a company this size. If you have not worked with the current CEO at his prior positions, you are not going to be taken seriously no matter your experience or abilities. New initiatives are poorly planned and executed, and we expend huge efforts trying to make these initiatives work after initial failures. If you are reading positive reviews of this company, you are reading scripted responses from CEO's new team who seem concerned about perception than reality.

    Advice to ManagementAdvice

    Stop bringing high paid friends and cronies on board while telling departments with severe staff shortages to "make do". Whether or not you hear comments about this - employees see and recognize this is happening.

    A poorly executed good idea doesn't differ much from a bad idea in practice. Execution of plans is as important as anything else - stop developing and trying to implement new initiatives until you can figure out how to execute better.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    Run into the ground

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Chicago, IL (US)
    Current Employee - Sales in Chicago, IL (US)

    I have been working at Press Ganey full-time (more than 5 years)

    Pros

    There is a nice level of flexibility in the job and the base pay isn't bad.

    Cons

    During my tenure with Press Ganey, there have been 4 CEOs. Each one brings in their own team and tries to "fix" what's wrong with the company. They add products and services without truly integrating them so that we have a myriad different platforms and teams that don't interact.

    Press Ganey's pricing models are so varied and complicated that it is difficult to tell a prospect what a service costs. That, coupled with PG being the high priced solutions, causes us to lose several deals.

    As a sales person, they have instituted a new comp plan in 2013 (which we have yet to receive in writing) that is convoluted, difficult to calculate, and penalizes the sales person for any decrease in a current client's revenue. So if a client discontinues a service because it isn't working - that money cancels out any new sales that were mad. It's possibly the worst SCIP that I have ever had in my 10+ years in sales.

    Advice to ManagementAdvice

    Streamline your offerings, make pricing more competitive and simple, and don't push a product out to market without testing it's readiness.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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