There are newer employer reviews for Rackspace

 

Overworked but learnt alot!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - DC Ops Tech  in  Slough, Berkshire, South East England, England (UK)
Former Employee - DC Ops Tech in Slough, Berkshire, South East England, England (UK)

I worked at Rackspace full-time for more than a year

Pros

-Good Training
-Good place to start
-Rapid growth
-Lots of room for progression as a Tech
-Secure job, no redundancies

Cons

-Management dont listen to line-workers
-Constantly coerced into overtime due to company growing fast and difficulty hiring.
-Slightly lower salary than competitors.
-Bad shift rotas
-Sales oversell solutions, way more than customers need, they are too incentivised by commision

Advice to ManagementAdvice

-Pay your employees more to reduce churn
-Less middle management
-Dont overwork employees with overtime

Recommends
Positive Outlook
No opinion of CEO

481 Other Employee Reviews for Rackspace (View Most Recent)

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  1. 8 people found this helpful  

    Learn as much as you can, and leave!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Antonio, TX (US)
    Former Employee - Anonymous Employee in San Antonio, TX (US)

    I worked at Rackspace for less than a year

    Pros

    Good pay considering the living expense in San Antonio. Dev ppl are nice. They really focus on their tasks and are willing to help you out if you have trouble in your work.

    Cons

    Too disorganized. Everything is in a mess compared to big companies in the market. They have a long long way to go to be a great company, if they know what they should do.

    Advice to ManagementAdvice

    The company needs a lot of talented ppl, not just a small group. So consider higher educated ppl as well!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 11 people found this helpful  

    Reality clashes with what Rackspace claims to be…don't let the superficial pretend sizzle fool you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Just Another Sugar Bear Sucker  in  San Antonio, TX (US)
    Current Employee - Just Another Sugar Bear Sucker in San Antonio, TX (US)

    I have been working at Rackspace full-time for more than a year

    Pros

    The Rackspace "story" and image is very special and attracts newly hired "Rackers" away from their existing jobs like ants to candy. At first the grass is so much greener it seems too good to be true.

    The core values are well structured and drive new employee behaviors. If you are hired by Rackspace you are made to feel unique and special during your first 30 days of employment. During Rookie Orientation they use a statistic that, "It is harder to get into Rackspace than it is to get into Harvard University" based on the percentages.

    Cons

    While it might be harder to get into Rackspace than Harvard, its a safe bet that the average time spent on campus pursuing an undergraduate degree at Harvard is about two times as long as the average Racker career! I challenge anyone at Rackspace HR to dispute that claim with hard data.

    The Core values are lived more so by new employees than existing employees. This is one of the most fundamental disconnects of the Rackspace reality. Once new Rackers begin their journey, they quickly become distracted by heavy workloads and do not think much about their attitudes, let alone whether they are in conflict with what they are told to be the core values of the company. They witness behaviors all around them that are in conflict and over time will slowly begin to see the real values of the company.

    At the end of the day, as a 14 year old company it really is a very unprofessional group of young people that thrive on a gossip culture with heavy emphasis on perception and not performance. The HR team is overrun with a school yard mentality where lack of privacy is accepted and everyone knows all the sorted laundry of everyone else.

    The current compensation levels are 15-25% below their industry competitors. Typically, management avoids annual merit increases at all costs and instead "awards" additional stock options to its very noisiest Rackers. (These options take 4 years to vest and truly serve no purpose other than to quiet the disharmony.)

    At the HQ in San Antonio, Texas the cost-of-living excuse is at the ready to defend its practice of paying below scale. Making money at Rackspace means you are earning it through the stock. Most Rackers will agree that they each took their low-paying position based on the promise of future earnings which seem to move further into the future with each passing week of employment.

    Rackers are constantly focused on the "cool & we're better than the rest vibe" of their work place and not on their individual circumstances which include: poor internal systems, high-turnover, low pay, long hours, poor benefits, and constant fear of replacement.

    Advice to ManagementAdvice

    To the Senior Leadership Team (SLT) - Pay more attention to the mid-level leadership. The title of Vice President is significant and shouldn't be endowed on those that are just working to be in the right place at the right time. Experienced leaders will take you from good to great. Don't allow inexperienced leaders to use Rackspace as a learning ground to experiment with quick/shallow decisions. These people are now in charge of your reputation in the market and truly serve as your face to the Racker.

    Treat new hosting contracts as if your personal wealth depends on profitability and not on the current stock price. Your sales teams are growing top-line at the expense of your future profit margin. Sooner or later, that gig won't be sustainable. Many customers are now conditioned to wait until the end of the month to purchase or negotiate their contracts because they realize that Rackspace is frequently employing a used car lot approach (slashing prices) to sales in order to accomplish sales goals at month's end.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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