There are newer employer reviews for SYKES

 

Need better organization

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Greenwood, SC (US)
Current Employee - Customer Service Representative in Greenwood, SC (US)

I have been working at SYKES full-time (more than 3 years)

Pros

You get at least 40 hours a week.

Cons

Seniority doesn't count when being looked at for other positions within the site. At this particular site some one from outside the site could be hired in a higher position that you put in for.

Advice to ManagementAdvice

To work closer with the team members they have and listen to what they have to say the representatives on the phones are the ones who knows what is going to be better for them.

Neutral Outlook
No opinion of CEO

359 Other Employee Reviews for SYKES (View Most Recent)

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  1. 2 people found this helpful  

    In tears everyday before work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work At Home Customer Service Representative
    Current Employee - Work At Home Customer Service Representative

    I have been working at SYKES part-time (less than an year)

    Pros

    *WAH
    *Paycheck
    *Two Days off
    Awesome training experience

    Cons

    *Disrespectful Customers
    *Low Pay
    *Crappy Systems
    *Lack of Support

    Everyday before I clocked in I was in tears.I hated this job the whole three weeks that I was there.
    If you have thin skin or cant tolerate being talked to any kind of way by customers then dont apply for this position.The client of Sykes has some of the most disrespectful clients ever!

    Advice to ManagementAdvice

    Put yourself in the shoes of your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Milton-Freewater Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Knowledge and Implementation Manager in Milton Freewater, OR (US)
    Former Employee - Project Knowledge and Implementation Manager in Milton Freewater, OR (US)

    I worked at SYKES full-time (more than 10 years)

    Pros

    Opportunities are available as long as you know someone in management. I have worked with SYKES for over 10 years and find it to be not fair and unfriendly at the local center. I have dedicated my life to this company, then lost my job due to personal opinion of Regional Site Director. If he did not like someone, he did what ever it would take to get rid of that person, no matter what the cost.

    Cons

    Performance is no longer valued at local center.

    Advice to ManagementAdvice

    Hire management that is objective not subjective

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for SYKES

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