SYKES
2.6 of 5 254 reviews
www.sykes.com Tampa, FL 5000+ Employees

254 Employee Reviews (View Most Recent)

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Disorganized Company, Weak Systems, Impersonal Experience

Customer Service Representative (Current Employee)
Tampa, FL (US)

I have been working at SYKES part-time for less than a year

Prosability to work at home

ConsIneffective training that was too short and did not prepare us for work; trainers and floor support representatives who talked condescendingly to us, too much focus on one main "resource of information" when this resource is incomplete and not tailored for the types of calls that we get; imbalance of support reps to agents; insensitivity to needs of agents; constant "mandatory/voluntary" overtime.

Advice to Senior Managementbe more sensitive to the needs of your agents, as they are the face of your company. unhappy agents will make for bad customer service. choose quality over quantity. understand that they would not ask you questions if they had not checked their resources. become more of a team with your agents.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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1 person found this helpful  

Y Sykes sux!

Tech Support (Former Employee)
Cairo (Egypt)

I worked at SYKES full-time for less than a year


Pros: It is in quite a good place in Cairo, with spacious rooms… Cons: The worst management I have ever seen, no order or system and lots of connections buisness there not to mention the injust and… Advice to Senior Management: Should work on communication and give everyone equal chances. They should… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

Sykes Enterprises

Anonymous Employee (Former Employee)

I worked at SYKES full-time for more than 8 years


Pros: * Good compensation and benefits package * Flex comp-ben Cons: Less opportunity for advancement for Support group More

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SYKES – Why Work for Us?

For more than 30 years, SYKES has been in the business of creating and maintaining satisfying relationships between client companies and their customers. During this time, they have also been creating gratifying jobs… Full Overview

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