There are newer employer reviews for SYKES

1 person found this helpful  

Disorganized Company, Weak Systems, Impersonal Experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Tampa, FL (US)
Current Employee - Customer Service Representative in Tampa, FL (US)

I have been working at SYKES part-time (less than an year)

Pros

ability to work at home

Cons

Ineffective training that was too short and did not prepare us for work; trainers and floor support representatives who talked condescendingly to us, too much focus on one main "resource of information" when this resource is incomplete and not tailored for the types of calls that we get; imbalance of support reps to agents; insensitivity to needs of agents; constant "mandatory/voluntary" overtime.

Advice to ManagementAdvice

be more sensitive to the needs of your agents, as they are the face of your company. unhappy agents will make for bad customer service. choose quality over quantity. understand that they would not ask you questions if they had not checked their resources. become more of a team with your agents.

Doesn't Recommend
Negative Outlook
No opinion of CEO

359 Other Employee Reviews for SYKES (View Most Recent)

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  1. 1 person found this helpful  

    Best compensation so far!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support in Cebu City (Philippines)
    Former Employee - Technical Support in Cebu City (Philippines)

    I worked at SYKES full-time (less than an year)

    Pros

    Perfect balance between work and play. Extremely good compensation and benefits package.

    Cons

    I have no comment at this time

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    its a great experience to be part of this great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Manila, Manila (Philippines)
    Current Employee - Customer Service Representative in Manila, Manila (Philippines)

    I have been working at SYKES full-time (less than an year)

    Pros

    real people real solutions and they value your efforts

    Cons

    some TL are not accomodating but most of them are great to deal with

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for SYKES

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