SYKES

  www.sykes.com
  www.sykes.com
There are newer employer reviews for SYKES

1 person found this helpful  

Disorganized Company, Weak Systems, Impersonal Experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Tampa, FL (US)
Current Employee - Customer Service Representative in Tampa, FL (US)

I have been working at SYKES part-time (less than an year)

Pros

ability to work at home

Cons

Ineffective training that was too short and did not prepare us for work; trainers and floor support representatives who talked condescendingly to us, too much focus on one main "resource of information" when this resource is incomplete and not tailored for the types of calls that we get; imbalance of support reps to agents; insensitivity to needs of agents; constant "mandatory/voluntary" overtime.

Advice to ManagementAdvice

be more sensitive to the needs of your agents, as they are the face of your company. unhappy agents will make for bad customer service. choose quality over quantity. understand that they would not ask you questions if they had not checked their resources. become more of a team with your agents.

Doesn't Recommend
Negative Outlook
No opinion of CEO

370 Other Employee Reviews for SYKES (View Most Recent)

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  1. 2 people found this helpful  

    Y Sykes sux!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support in Cairo (Egypt)
    Former Employee - Tech Support in Cairo (Egypt)

    I worked at SYKES full-time (less than an year)

    Pros

    It is in quite a good place in Cairo, with spacious rooms and good equipments. There are lots of nice people although the management suxx

    Cons

    The worst management I have ever seen, no order or system and lots of connections buisness there not to mention the injust and unfair unequal treatment of the employee or that is at least what I have experienced there. That is a totally subjective opinion, take it or leave it , it is your thing.

    Advice to ManagementAdvice

    Should work on communication and give everyone equal chances. They should also work out some kind of system that prevents misusage and trickery

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    its a great experience to be part of this great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Manila, Manila (Philippines)
    Current Employee - Customer Service Representative in Manila, Manila (Philippines)

    I have been working at SYKES full-time (less than an year)

    Pros

    real people real solutions and they value your efforts

    Cons

    some TL are not accomodating but most of them are great to deal with

    Recommends
    Positive Outlook
    Approves of CEO
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