There are newer employer reviews for SYKES

2 people found this helpful  

C.Y.A.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at SYKES full-time (more than an year)

Pros

I learned A LOT, for better or worse. Great experience on my resume.

Cons

So many unscrupulous things happening behind the scenes, I don't know where to start. Very few career options/paths within the company if you have aspirations to grow. Dishonesty and finger pointing run amuck. With the exception of a select few, some of the most generally disrespectful people I have ever worked with. No sense of teamwork, only 'ME ME ME'

Advice to ManagementAdvice

Back up your people when they are doing their job or acting on your behalf. Otherwise, it sends the message to everyone else not to take them seriously. Identify the rare employees you have that truly go above and beyond and recognize them, instead fo acting like they just performed the very basics of their job and continually using scare tactics to drive them to take on extra responsibilities, without the benefit. Be honest, and be accountable for your decisions.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

358 Other Employee Reviews for SYKES (View Most Recent)

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  1. 2 people found this helpful  

    Mislead, and frustrated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Chavies, KY (US)
    Current Employee - Customer Service Representative in Chavies, KY (US)

    I have been working at SYKES full-time (more than 3 years)

    Pros

    It's a job. At least they hire after an interview and want to make every attempt to retain you.

    Cons

    Forget about a promotion unless you kiss some serious management butt. I considered myself to be qualified to do many jobs with Sykes, but found myself being passed up on a consistent basis. Certain employees get away with more based on who they know as well. It's a 'good ol' pal' network and if you're not in said network, then you're days are numbered. Did I mention the salary is a joke?

    Advice to ManagementAdvice

    Seek employment elsewhere and hopefully someone with sense can help manage the solid workers they have employed. Or pay lower level employees more.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Good environment, bad salary compensation plan

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Manager in San Jose, San Jose (Costa Rica)
    Former Employee - Team Manager in San Jose, San Jose (Costa Rica)

    I worked at SYKES full-time (more than 3 years)

    Pros

    Good people, good environment, flexible schedules

    Cons

    No salary increase or compensation.
    Too disorganize at all management levels.
    Lots of room from improvement in technology.

    Advice to ManagementAdvice

    Watch out for your internal customer service too (HR, Payroll, IT, etc)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for SYKES

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