There are newer employer reviews for SYKES

 

Excellent workplace and very friendly staff and workmates.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Technical Support  in  Cebu City (Philippines)
Former Employee - Technical Support in Cebu City (Philippines)

I worked at SYKES full-time for less than a year

Pros

Follows the labor laws. Knows how to deal with their employees in a proper manner. Has approachable and helpful team leads.

Cons

Some people are arrogant. Some team leads are conceited and don't know how to deal with agents in the workfield.

Advice to ManagementAdvice

Keep up the excellent service.

Recommends
Positive Outlook
Approves of CEO

336 Other Employee Reviews for SYKES (View Most Recent)

Sort: Rating Date
  1.  

    Ok to work for a while

    Current Employee - Customer Service  in  Shannon (Ireland)
    Current Employee - Customer Service in Shannon (Ireland)

    I have been working at SYKES full-time for more than a year

    Pros

    Good salary and good relocation package but you must stay more than 9 months to don't pay it back

    Cons

    Some managers should change job. Half of the management was family related!!!

    Advice to ManagementAdvice

    Change some of you

  2. 2 people found this helpful  

    Get in, bankroll, get out! Not a real career. No work-life balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center  in  Spokane Valley, Spokane, WA (US)
    Former Employee - Call Center in Spokane Valley, Spokane, WA (US)

    I worked at SYKES part-time for more than a year

    Pros

    Interesting - challenging (highly stressful) Little higher than min wage plus bonus depending on State. Try to label us as PT to avoid full healthcare but want at least 37.5 /wk. OT 40+ hrs come available often at time& half but be aware it may be 80+ if you get paid every 2wks, tricky. Bonuses sometimes get "lost" due to office politics, QA scrutiny or good ole buddy system. Only thing constant is change. Just hit n run like blackjack, it's a crap shoot & they control the wheel. Not a real career because they will most likely be there only until city/state tax breaks are deleted, then they'll woo another town or move to another country. But don't plan on getting a transfer to the Caribbean, you'd have to be at the top of the pyramid. They claim to have flexible schedules but they shake up the schedules, seating every couple of months so no sense of stability or planning if you have transpo, kids, or other life such as leisure, or school time or search for a real career path. IF YOU THINK OF IT AS TEMPORARY YOU WILL DO WELL, SAVE UP FOR INEVITABLE LAYOFFS!

    Cons

    Sykes has a m.o. method of operandi of doing this dance. Read the last layoff with Sprint at Sykes Spokane at Federal Trade Act Petition that employees won to get re-training & other assistance. Sykes got wise this time & appear to be sending jobs to Florida first then probably later layoff & secretly give those jobs to Costa Rica or other foreign countries. Sykes ALLY BANK client was for offshore banking online, go figure?! The Sprint crew got lucky & when 167 of us got layoff we petitioned (only need 3 employees) or as WorkSorce Rep to start one. Google Sykes history of layoffs.

    Advice to ManagementAdvice

    Get real before it's too late for you. Be kind to your peons, you never know when you may need a referral from them when the axe falls. Think you are climbing the corporate ladder? Think again, do research Google how Sykes does layoffs worldwide.

    Negative Outlook
    No opinion of CEO
There are newer employer reviews for SYKES

Worked for SYKES? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.