2.6 of 5 254 reviews Tampa, FL 5000+ Employees

254 Employee Reviews (View Most Recent)

Sort all reviews by: Date Rating
  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • Approves of CEO


Excellent workplace and very friendly staff and workmates.

Technical Support (Former Employee)
Cebu City (Philippines)

I worked at SYKES full-time for less than a year

ProsFollows the labor laws. Knows how to deal with their employees in a proper manner. Has approachable and helpful team leads.

ConsSome people are arrogant. Some team leads are conceited and don't know how to deal with agents in the workfield.

Advice to Senior ManagementKeep up the excellent service.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review


Ok to work for a while

Customer Service (Current Employee)
Shannon (Ireland)

I have been working at SYKES full-time for more than a year

Pros: Good salary and good relocation package but you must stay… Cons: Some managers should change job. Half of the management was… Advice to Senior Management: Change some of you More

  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • No Opinion of CEO

1 person found this helpful  

Get in, bankroll, get out! Not a real career. No work-life balance.

Call Center (Former Employee)
Spokane Valley, Spokane, WA (US)

I worked at SYKES part-time for more than a year

Pros: Interesting - challenging (highly stressful) Little higher than min wage plus bonus depending on State. Try to label us as PT to avoid full healthcare… Cons: Sykes has a m.o. method of operandi of doing this dance. Read the last layoff with Sprint at Sykes Spokane at Federal Trade Act Petition… Advice to Senior Management: Get real before it's too late for you. Be kind to your peons, you never know when you may need a referral… – I'm not optimistic about the outlook for this company… More

There are newer reviews on SYKES.

Worked for SYKES? Contribute to the Community!

SYKES – Why Work for Us?

For more than 30 years, SYKES has been in the business of creating and maintaining satisfying relationships between client companies and their customers. During this time, they have also been creating gratifying jobs… Full Overview

Provided by employer [?]

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at SYKES reviews and ratings — including employee satisfaction and approval rating for SYKES CEO Chuck Sykes. All reviews posted anonymously by SYKES employees.