Southwest Airlines

  www.southwest.com
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458 Employee Reviews (View Most Recent)

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Great, then not so great.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Agent
Former Employee - Customer Service Agent

Pros

Travel benefits, health insurance, pay.

Cons

Management detached from frontline employees.

Advice to ManagementAdvice

Remember where you started.

Disapproves of CEO

Other reviews for Southwest Airlines

  1.  

    an airplane without a rudder~where are we going?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Agent
    Current Employee - Operations Agent

    Pros

    cheap flight benefits~ but flights are always full so forget getting on~

    Cons

    company seems to lack vision. what is the future plan? no competent supervisors~ they're kind of clueless and hired off the street~ so don't expect any help when irregular ops happen.

    Advice to ManagementAdvice

    figure out ~ where the company is heading and make it happen. hire people who actually know what they're doing. back up supervisors. stop pumping sunshine up~ the culture is gone.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Need improvement to be able to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Records Specialist  in  Dallas, TX (US)
    Current Employee - Records Specialist in Dallas, TX (US)

    Pros

    Family within a family, people bond together when there has been a loss of an employee. Company does try at times to keep the company spirit.

    Cons

    We have lost our company spirit, training lacks as it should be, an e-mail is not sufficient. Communication within departments is lacking.

    Advice to ManagementAdvice

    Take the time with all of your employees not just a chosen few.

    Recommends
    Negative Outlook
    Approves of CEO
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