There are newer employer reviews for Southwest Airlines

1 person found this helpful  

Confused at this point

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Care Representative
Current Employee - Customer Care Representative

I have been working at Southwest Airlines full-time for more than 3 years

Pros

Best company I have ever worked for fly benefits everyone is very friendly they appreciate us always doing fun things endless volunteer opportunities. Corporate is great

Cons

But lately I see a change which makes me sad it should be about customer service with a smile not possible to do all that they want now in less then 300 seconds unless your rushing

Advice to ManagementAdvice

Team leaders need to realize our mission statement & praise us for giving great customer service lets all be a team player we all have one goal to be successful together but to sit there & criticize bottom line did I help the customer & did I give great customer service not you helped to much

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Positive Outlook

449 Other Employee Reviews for Southwest Airlines (View Most Recent)

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  1. 1 person found this helpful  

    Customer relations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines

    Pros

    Great group of people to work with. Flight benefits.

    Cons

    Bad management in our department.

  2.  

    A great company, with exceptional people.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines

    Pros

    A great group of people and a well-run company that makes a great effort to take care of its employees. Excellent benefits and a generally good work environment.

    Cons

    The corporate culture can be a little over the top, but at least they try. Like any corporation, change takes time. Also, as a side note, some of the offices are a little rough around the edges.

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