Starwood Hotels & Resorts

  www.starwoodhotels.com
  www.starwoodhotels.com
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Great Company with Great Benefits

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Reservation Sales Associate  in  Austin, TX (US)
Former Employee - Reservation Sales Associate in Austin, TX (US)

I worked at Starwood Hotels & Resorts full-time for less than a year

Pros

Fun, caring, relaxed, spa-like atmosphere in the Austin call center. Compensation was good with plenty of contest and opportunities to earn bonuses and perks. Friendly coworkers and customers. Knowledgeable and helpful supervisors and upper managers. Primarily work from home / telecommute call center. Plenty opportunities to move up in company or work for the physical hotels instead. Extensive initial training program with continual training monthly. Great reservation system and tools. Managers take pride in their teams and work with agents daily. Goals and stats are very detailed and can be viewed anytime. Company keeps workers informed and readily accepts feedback. Too many great things to list. I'd still be there if my life hadn't taken me elsewhere.

Cons

Metrics required to reach certain tiers of bonus level are difficult to obtain, at times, as it depends on your sales proficiency with customers, ie. calls taken / sales made. But in fairness the managers give you every step by step training and tool to master this, and most customers are calling to book a reservation and not just browsing. Employee stay discount is not always available especially at the higher end hotels.

Advice to ManagementAdvice

Overall, great job.

Recommends
Positive Outlook
Approves of CEO

657 Other Employee Reviews for Starwood Hotels & Resorts (View Most Recent)

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  1.  

    Decent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern  in  New York, NY (US)
    Former Employee - Intern in New York, NY (US)

    I worked at Starwood Hotels & Resorts full-time for less than a year

    Pros

    Relaxed surroundings, newly renovated office

    Cons

    Not many interactions among employees as expected

    Advice to ManagementAdvice

    I think they are doing a great job to make quick wins and also the long-term success.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    dead end job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starwood Hotels & Resorts full-time for more than 3 years

    Pros

    great hotels and hotel stay perks

    Cons

    mediocre, unqualified managers. Dead end jobs. If you are qualified to be hired elsewhere do so - else you end up stuck with no marketable skills or new sills

    Advice to ManagementAdvice

    take staff review of management seriously. Hire qualified managers who can inspire and lead and grow the teams vs stifling growth.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Starwood Hotels & Resorts

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