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Best company that I have ever worked for.

Technical Support Specialist Tier III (Former Employee) Frisco, TX (US)

Pros- Highly motivated individuals who are proud of their jobs.
- Offered top notch training and support. Would be introduced and trained on every phone and tablet that the company launched ahead of its release.
- Access to the latest phones before they are out on the market.
- Able to voice concerns to management without having to worry. Management was on your side and took employee feedback seriously.
- Company truly operates on its values

Cons- Being part of customer service meant that you had to deal with rude and technologically handicapped customers who had no idea of the capabilities and limitations of their devices and often blamed us for it. e.g. "my friend can use Skype on their phone but my phone (which is not a smartphone) wont let me use Skype
- No fixed schedules - Had to rotate schedules every 6 months

Advice to Senior ManagementGet access to high a class devices to attract top dollar customers esp iPhone customers.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Retail Store Manager - A good opportunity

    Retail Store Manager (Former Employee) Indianapolis, IN (US)

    I worked at T-Mobile full-time for more than 3 years


    Pros: They invest in your training and there are good opportunities to make money. If you have done traditional retail and enjoy sales this… Cons: Very sales driven and you high accountability to achieve your goals. … Advice to Senior Management: Understand that your front line team of store managers does not work 9-5 M-F. … Yes, I would recommend this company to a friend More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    Lies lies and more lies stay away

    Retention Representative (Former Employee) Albuquerque, NM (US)

    I worked at T-Mobile full-time for more than a year


    Pros: Benefits, phone plan, team around you Cons: ever changing goals, coach and upper mangement more concerned with their own growth. Will promise you the world and nothing will happen I was ranked… Advice to Senior Management: stop the buddy system and promote those who deserve it. No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
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