There are newer employer reviews for Telstra

 

Good

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Graduate in Sydney
Current Employee - Graduate in Sydney

I have been working at Telstra full-time (less than an year)

Pros

As Telstra cross offer solutions across so many industries in the B2B market as well as supplying millions of consumers, the opportunities across business units and product and service offerings is vast.

Cons

Having mobile email and remote access means that you are always connected to the office whether you like it or not.

Recommends
Positive Outlook
Approves of CEO

172 Other Employee Reviews for Telstra (View Most Recent)

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  1. 1 person found this helpful  

    Good place to learn, bad place to stay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pre Sales in Melbourne
    Former Employee - Pre Sales in Melbourne

    I worked at Telstra full-time (more than an year)

    Pros

    Very broad product range and lots of opportunities to be exposed to different technical disciplines. If you want to move disciplines it is easy to transition into a new field.
    Generally good sales management, with the usual individual exceptions.
    Pay is pretty good for the moderate effort and commitment required.

    Cons

    A lot of people who have been there too long and are institutionalised.
    No real return for hard work - the Telstra way is to coast along at a 'pretty good' level, because there is no real incentive to move from 'pretty good' to 'very good'.

    Advice to ManagementAdvice

    A good 'up or out' policy would help clear the place out, but it wouldn't be implemented properly.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Interesting but exhausting, emotionally & physically. Must have ability to 'reset' each day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer First Champion in Perth, Western Australia
    Former Employee - Customer First Champion in Perth, Western Australia

    I worked at Telstra full-time (more than an year)

    Pros

    Interesting, great experience. Paid training & qualification of Cert.3 in Contact Centre from Franklyn Institute. Uncapped bonus structure bases on kpi/metric performance mix of call handling time, core unit sales, secondary unit sales, customer transaction surveys (% of callers who do survey & their score of you)

    Cons

    Some of the performance metrics aren't fair as they are dependent on customers choosing to do something they may not want to do after being on hold for an hour..like a survey about how nice you were & someimes people talk & talk & talk - but you can't be rude or tell them you have to go, just put up with it.. The pay is a 80/20 split which means you get guaranteed 80% pay each fortnight, and once a month, if you meet your KPI's to a certain level, that will unlock the remaining 20%..so when you for example exceeded your targets by 100%, you will receive 100% of your monthly income, if you get 30%, then you get paid the 20% balance of your salary, plus 10% extra of what you earn in a month (the scorecards are monthly)

    Advice to ManagementAdvice

    Not sure there.. good luck Telstra

    Recommends
    Positive Outlook
    Approves of CEO
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