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Good experience if you like the outbound call center environment

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Computer Assisted Telephone Interviewer  in  Duluth, GA (US)
Former Employee - Computer Assisted Telephone Interviewer in Duluth, GA (US)

I worked at The Myers Group

Pros

Knowing that you are obtaining feedback that will help possibly improve health care plans. You frequently get to talk with respondents that are very cooperative and pleasant which makes the job more enjoyable. Management is helpful when you are unsure of how to handle different respondent situations. Coworkers and supervisory staff are pleasant. Training time is thorough and prepares you well.

Cons

The entry level pay is rather low and there are no benefits. During the down season, you may be sent home due to lack of work for the day which of course means no pay for the day. Sometimes the autodialer will have the caller ready and the script is delayed just a moment so that you sound not quite prepared. If the script could be visible before caller answers, you can sound more prepared and professional.

Advice to ManagementAdvice

When there is no work it would be nice if management could inform you ahead of time so that you don't make the trip to work. Also, the pay and benefits could be better even for entry level.

Recommends
No opinion of CEO

Other Reviews for The Myers Group

  1.  

    Felt like a sweatshop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst  in  Duluth, GA (US)
    Former Employee - Analyst in Duluth, GA (US)

    I worked at The Myers Group full-time for more than a year

    Pros

    Expectations are clear, and you get more efficient over time. Teaches you good Excel skills.

    Cons

    Workload was ridiculous, due to manual processes. Management is poor from top to bottom. Many have not managed in other companies, so they have no idea of best practices. Nepotism and probably fear of a challenge prevents the best leaders from being brought in. They only reason this company is growing is that they're in a growing niche. Company on-boarding was laughably bad. Compensation was too low for the amount of work.

    Advice to ManagementAdvice

    Clean house!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    customer service manager

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Duluth, GA (US)
    Former Employee - Manager in Duluth, GA (US)

    I worked at The Myers Group full-time for less than a year

    Pros

    location in duluth is good.

    Cons

    terrible director, and ALOT OF NEPOTISM

    Advice to ManagementAdvice

    i was a mgr, but

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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