The Myers Group

www.themyersgroup.net
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There are newer employer reviews for The Myers Group

 

Good experience if you like the outbound call center environment

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Computer Assisted Telephone Interviewer in Duluth, GA (US)
Former Employee - Computer Assisted Telephone Interviewer in Duluth, GA (US)

I worked at The Myers Group

Pros

Knowing that you are obtaining feedback that will help possibly improve health care plans. You frequently get to talk with respondents that are very cooperative and pleasant which makes the job more enjoyable. Management is helpful when you are unsure of how to handle different respondent situations. Coworkers and supervisory staff are pleasant. Training time is thorough and prepares you well.

Cons

The entry level pay is rather low and there are no benefits. During the down season, you may be sent home due to lack of work for the day which of course means no pay for the day. Sometimes the autodialer will have the caller ready and the script is delayed just a moment so that you sound not quite prepared. If the script could be visible before caller answers, you can sound more prepared and professional.

Advice to ManagementAdvice

When there is no work it would be nice if management could inform you ahead of time so that you don't make the trip to work. Also, the pay and benefits could be better even for entry level.

Recommends
No opinion of CEO

15 Other Employee Reviews for The Myers Group (View Most Recent)

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  1.  

    Not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Duluth, GA (US)
    Current Employee - Anonymous Employee in Duluth, GA (US)

    I have been working at The Myers Group full-time (more than a year)

    Pros

    - I like the people I work with, in and out of my department
    - They make an effort to foster cohesion among employees
    - Industry is interesting
    - Flexibility with working from home depending on department
    - Fair amount of PTO

    Cons

    - A lot of unpaid overtime work
    - Not convinced of business model as the industry changes and we take on more work
    - Some departments have high turnover rates and some are understaffed
    - I expected my salary offer to be about $10,000 higher than it was

    Advice to ManagementAdvice

    Management never has an easy job... but must address the causes of high turnover rates in some departments.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Did not like it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent in Duluth, GA (US)
    Former Employee - Call Center Agent in Duluth, GA (US)

    I worked at The Myers Group

    Pros

    guaranteed 40hr work week, holiday celebrations, laid back environment

    Cons

    Favoritism among the supervisors and employees. A lot of high school students. Boring repetitive work

    Advice to ManagementAdvice

    be more professional. penalize supervisors for showing favoritism to their friends

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for The Myers Group

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