There are newer employer reviews for UnitedHealth Group

1 person found this helpful  

Good job

Former Employee - Customer Service Representative  in  Sunrise, FL (US)
Former Employee - Customer Service Representative in Sunrise, FL (US)

I worked at UnitedHealth Group full-time for less than a year

Pros

Management was very supportive and personable. The director makes it a point to learn everyone's names. Supervisors were always willing to assist. Training provided was adequate but it depends on the effort one puts into using it.

Cons

The only cons were that there were gaps in training. There was some gossip amongst reps. The job can get a little frustrating if you don't know how to deal with customers.

1987 Other Employee Reviews for UnitedHealth Group (View Most Recent)

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  1. 1 person found this helpful  

    Flexible, but no interest in employment development.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment  in  Lisle, IL (US)
    Current Employee - Enrollment in Lisle, IL (US)

    I have been working at UnitedHealth Group full-time for more than 5 years

    Pros

    I am a telecommuter that has been the only benefit in my position. They offer a wealth of employee centered programs.

    Cons

    I have been in the same position for over 6 years, with no employee development opportunities or employee advancement. I have been very ambitious and express my desires to all my managers which has a high turnover rate.

    Advice to ManagementAdvice

    Promote from within, experience and dedication should carry employee who may lack the education a long way within the company. Allow employee to shadow and explore other facets of the company.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    If you have another option, take it. Otherwise start here and continue to look for other employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Houston, TX (US)
    Current Employee - Manager in Houston, TX (US)

    I have been working at UnitedHealth Group full-time for more than 3 years

    Pros

    Some ability to work from home. Pay to start is close or above the competition. Office location in Houston for Community and State provides security, which is needed for the location

    Cons

    Where do I start, it is the leadership. There is a new cultural program being rolled out which sounds great on paper, however the executive leadership based in the Houston office from the top down do not practice the model. They are rude to staff at all levels if they talk to them at all. A good act is put on when Corp staff visit and we are all told to make sure we "look happy and satisfied" People are discouraged to share ideas for improvement. Staff is harassed to take the satisfaction survey and give money to a charity that finally they give in and do it. Having a large response rate does not mean that staff are "engaged"

    Advice to ManagementAdvice

    Listen to your staff. Talk to your staff. Act as if the staff actually matter. The game face you put on for Corporate visitors and the State client should be the normal working atmosphere. As a leader, act like you want to be there. Stop running off the good managers, directors, and executives. Be positive about your peers on the Executive Team. Just this month I witnessed major back biting by the second in command in the hallway. Really.....where is my incentive to do my job when the Executives are all complaining about each other. Focus that energy on the job at hand.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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