1993 Employee Reviews (View Most Recent)

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Not a bad place to work.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee  in  San Diego, CA (US)
Current Employee - Anonymous Employee in San Diego, CA (US)

I have been working at UnitedHealth Group full-time for more than 3 years

Pros

The pay is good, you get a lot of PTO days and the company is good about letting you use them. There is room for advancement if you work hard. Most of the people you work with are competent and easy to get along with. They are really big on community involvement and will provide money to charities in your name if you volunteer enough hours with them.

Cons

There is a huge disconnect between senior management and the majority of employees. They have unrealistic goals and don't provide enough resources to meet them. Medical benefits are pretty lousy for being the largest insurance company in the US

Recommends
Positive Outlook
Approves of CEO

Other Reviews for UnitedHealth Group

  1. 2 people found this helpful  

    If you have another option, take it. Otherwise start here and continue to look for other employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Houston, TX (US)
    Current Employee - Manager in Houston, TX (US)

    I have been working at UnitedHealth Group full-time for more than 3 years

    Pros

    Some ability to work from home. Pay to start is close or above the competition. Office location in Houston for Community and State provides security, which is needed for the location

    Cons

    Where do I start, it is the leadership. There is a new cultural program being rolled out which sounds great on paper, however the executive leadership based in the Houston office from the top down do not practice the model. They are rude to staff at all levels if they talk to them at all. A good act is put on when Corp staff visit and we are all told to make sure we "look happy and satisfied" People are discouraged to share ideas for improvement. Staff is harassed to take the satisfaction survey and give money to a charity that finally they give in and do it. Having a large response rate does not mean that staff are "engaged"

    Advice to ManagementAdvice

    Listen to your staff. Talk to your staff. Act as if the staff actually matter. The game face you put on for Corporate visitors and the State client should be the normal working atmosphere. As a leader, act like you want to be there. Stop running off the good managers, directors, and executives. Be positive about your peers on the Executive Team. Just this month I witnessed major back biting by the second in command in the hallway. Really.....where is my incentive to do my job when the Executives are all complaining about each other. Focus that energy on the job at hand.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Terrible place to work..expectations of employees are unrealistic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CCP  in  Hooksett, NH (US)
    Current Employee - CCP in Hooksett, NH (US)

    I have been working at UnitedHealth Group full-time for less than a year

    Pros

    Good pay and plenty of PTO

    Cons

    ALOT...you have NO sick days and get occurances if call out..meaing flu season ran rampant thru our building due to poeple not being able to call out. They say they understand you have a life outside of work, but try getting time off to take care of that life outside...they gave us two "life Happens" events that you could use for sick days and not get in trouble...but then they took them away. I bet the CEO and higher ups stay home when they are sick. They own you and if you work here be prepared to give up all your life outside of work. they praise their 500/1500 bonus program in the hiring process, but what they dont tell you is it is very, very hard to actually get and with the new opinion based quality scores the are now using I would say inpossible, its a set up to fail. If you start in the call center, you have to be there a year BEFORE you can consider going to a different department, something they fail to tell you in the interview process. I took the job not really wanting to be in the call center but figured I was getting my foot in the door and could move into something I wanted to do within the company. The computers you have to work are JUNK...mine crashes every afternoon, usually when Im on the phone. There is alot more I could say about how bad this place is...but to sum it up I wouldnt recommend this place to my worse enemy for employment. I am hoping to find something else soon..

    Advice to ManagementAdvice

    Actually care about your employees, with out them you have no company

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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