There are newer employer reviews for Wells Fargo

 

Overall.... Great Benefits... Lots of Stress

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Anonymous Employee in San Bernardino, CA (US)
Former Employee - Anonymous Employee in San Bernardino, CA (US)

I worked at Wells Fargo

Pros

WFHM had a very structured system in place for every aspect of the CSR role. The reps are expected to be on their phones for the duration of the workday with the exception of scheduled breaks, lunch, team meetings or coaching sessions. There are sales goals that have to be met as a part of the job requirements. It can become mundane.

Cons

The sales quotas can be hard to meet when the products offered are not applicable to the borrowers that are targeted for the product.

Advice to ManagementAdvice

Eliminate the sales goals as a part of the CSR role.

6790 Other Employee Reviews for Wells Fargo (View Most Recent)

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  1. 3 people found this helpful  

    Beware - don't bring a sense of reponsibility to the job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Charlotte, NC (US)
    Former Employee - Anonymous Employee in Charlotte, NC (US)

    I worked at Wells Fargo

    Pros

    Decent salary and benefits. Band recognition. Other than that not a whole lot of positives to report. Only join if you have no other choice.

    Cons

    Lack of respect for the individual's ability
    No support from management
    No autonomy
    Management gets involved with the most piddly situations but no support on critical concerns.
    If the economy were any better the building would be empty.
    Worst morale I have ever experienced.

    Advice to ManagementAdvice

    You hire experts to do the job, let them give you input. You don't know everything and could stand to learn ALOT!

    Doesn't Recommend
    No opinion of CEO
  2.  

    Good Bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA (US)
    Current Employee - Anonymous Employee in Seattle, WA (US)

    I have been working at Wells Fargo

    Pros

    Wells Fargo has a strong credit and sales culture. Risk management has been a focus of management and kept Wells strong through out the credit crisis. Wells additionally has strong sales managers. Employees have the opportunity to improve their careers through several training courses offered.

    Cons

    The extreme sales focus on the retail side of the bank seems to cause issues of turnover, inconsistent customer service, and unrealistic goals.

    Advice to ManagementAdvice

    The retail side needs to tone back the sales pressure and improve customer service. Aggressively pushing loans in a time where credit rarely gets approved is counter productive.

    Recommends
    Approves of CEO
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