Williams-Sonoma

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576 Employee Reviews (View Most Recent)

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  • Culture & Values
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  • Senior Management
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3 people found this helpful  

Dumbing down of Williams-Sonoma

Casual Associate (Current Employee) Cambridge, MA (US)

Pros-Hired when the associates were bright, fun, hardworking, and informed about product.
-40% is a good discount but as an associate, there are no benefits and the hourly is not competitive

Cons-Product is getting stale and dated while prices going up too much without increased quality to customer.
-Customer service taking a huge nose-dive due in large part to all of the corporate directives
-Cutting hours, hiring inexperienced staff with no particular interest in kitchen stuff and given no training, useless "secret shopper"
-Slow and still antiquated computer systems
-Sloppy new dress code - what kind of first impression does an associate make who is dressed in sloppy jeans and a motley shirt. Let's go back to a classic look or moniter the dress of your staff better.
-Weekly scheduling is done last minute and hours are sporadic.
-Rarely promote from within at the store level
-Tracking individual sales does not promote team approach to selling
-Hawking for email, zip code, VISA etc.is annoying
-Too much favoritism and small-time power play that goes with many retail businesses

Advice to Senior ManagementGo back to what Chuck thought was important - sell a great product, put your people first, and give great customer service. All else follows.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Just when you think it can't get worse.....

    Sales Associate (Current Employee)

    I have been working at Williams-Sonoma part-time for more than 10 years


    Pros: Great people--some of the best in this type of retail… Cons: Aggressively clueless upper management. Pressure to perform as a top tier comissioned sales person… Advice to Senior Management: Refocus on core business concepts like service and employee satisfaction. Bad financial deals on the new WS credit card have skewed priorities--$25 is not… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Sketchy

    Customer Service Sales (Former Employee) Oklahoma City, OK (US)

    I worked at Williams-Sonoma full-time for more than a year


    Pros: The people you meet there are nice Okay pay Cons: Customers all have bad attitudes when things do not go… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
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