There are newer employer reviews for Williams-Sonoma

2 people found this helpful  

gone from good to bad, no longer classy

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Associate in Santa Monica, CA (US)
Current Employee - Sales Associate in Santa Monica, CA (US)

I have been working at Williams-Sonoma part-time

Pros

nice employees to work with at bottom level

Cons

This company is no longer a classy upscale store that carries what you need or is good to their employees. Instead we carry silly gagdets tht are not practical but are overpriced and we don't carry some basic kitchen items that everyone should have. Top management only cares about bottom line-money and not about the best customer service. i also became embarassed 2 weeks ago when corporate told the managers to cut payroll in half at the bussiest time of tne year-no gift wrap, no answering phones, no greeting at the door-unbelievable! Pay for associates is too low and no acknowledgment of a job well done. Top management does not care about employees or try to keep them happy. Only good thing is the other associates that work there are great

Advice to ManagementAdvice

Sorry but the CEO since Chuck died has run this company into the dirt

Doesn't Recommend
Negative Outlook
Disapproves of CEO

642 Other Employee Reviews for Williams-Sonoma (View Most Recent)

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  1.  

    Very confident in the top level managers of this company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Little Rock, AR (US)
    Current Employee - Anonymous Employee in Little Rock, AR (US)

    I have been working at Williams-Sonoma full-time

    Pros

    Full benefits, 40% discount, Discount at other sister stores as well. Corporate sends directives for everything and is very organized and open to answer all questions.

    Cons

    High stress environment and not enjoyable working hours.

    Recommends
    Approves of CEO
  2. 2 people found this helpful  

    Upscale Mediocrity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coordinator in New York, NY (US)
    Current Employee - Coordinator in New York, NY (US)

    I have been working at Williams-Sonoma full-time (more than 3 years)

    Pros

    Decent benefits. Some good, talented, and dedicated people. Employee discount. Excellent retail experience.

    Cons

    Low pay. Disconnect between store management and corporate management. Difficult to retain talent because of payroll constraints. Lack of support given increasingly high expectations, resulting in deteriorating customer service. Inventory management issues - frequently out-of-stock on staple productsm thereby making the brand a less compelling specialty retailer.

    Advice to ManagementAdvice

    Don't preach "People First" unless you practice it. Upgrade key systems at the store level, not just for the employees' benefit, but for your customers. Waiting 3 minutes for your own web page to load is unacceptable in a day and age where cell phones are faster. Ignoring feedback from the field is setting your stores up for failure.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for Williams-Sonoma

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