World Travel Holdings Employee Review

I worked at World Travel Holdings full-time for more than a year

Pros – Good benefits, co workers are great, great travel benefits, take advantage of latest tech so agents can work from home and usually works 80% of the time, great tech department.

Cons – Customer / Agent complaints never addressed, upper management has no idea what manager of department is doing, current manager has degree in marketing but has never booked actual travel as an agent and has no idea of actual process, not sure why this person even has this position, manager implements processes that are useless, time consuming and does not enhance agent or client experience. Uses 3rd party company to host group registration websites to collect guest information , credit card info and billing info thus leaving guests open to huge security issues if anything were to ever happen with 3rd party companies site.

Advice to Senior Management – Hire a manager that actually nows about booking travel as an agent, your group department should be as automated as your individual in house reservation system is, you would have more productivity, much higher overall agent moral and be much more efficient

No, I would not recommend this company to a friend