Xerox

  www.xerox.com
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1687 Employee Reviews (View Most Recent)

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Great Place to work

  • Career Opportunities
Current Employee - Customer Care Representative  in  Chesapeake, VA (US)
Current Employee - Customer Care Representative in Chesapeake, VA (US)

Pros

Xerox provides a wonderful environment for it's employees to work. They offer competitive pay and friendly employees. The training centers create a great environment for learning, with top notch tools and resources to complete the job.

Cons

Some of the downfalls are the occational system issues and communication separation between employees and management. The biggest con is the project based environment and the manner in which they dismiss temporary employees.

Advice to ManagementAdvice

Please communicate to employees better.

Doesn't Recommend
Negative Outlook
No opinion of CEO

Other reviews for Xerox

  1. 2 people found this helpful  

    Coworkers on my team were fun to be around and very helpful at times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Federal Way, WA (US)
    Current Employee - Customer Service Representative in Federal Way, WA (US)

    Pros

    Watching the supervisors act like idiots whenever a team made their call commit for the week.

    Cons

    Surveys that affected your pay if you got a low score no matter what you did for the customer. 3 failed surveys in one month and you were fired

    Advice to ManagementAdvice

    Get rid of the surveys.. That's one of the reasons there is such a high turnover.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Senior Customer Service Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Engineer  in  San Diego, CA (US)
    Current Employee - Customer Service Engineer in San Diego, CA (US)

    Pros

    Very professional company. Fights to keep their business.

    Cons

    Very demanding and high pressure.

    Advice to ManagementAdvice

    Recoginze your first line people more with non-soft recognition (show me the money!)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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