Enterprise Rent-A-Car

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Enterprise Rent-A-Car Reviews in Los Angeles, CA

Updated 15 September 2014
Updated 15 September 2014
2,914 Reviews
3.2
2,914 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Enterprise Rent-A-Car President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
595 Ratings

Review Highlights

Pros
  • Company values hands-on sales people who are wiling to provide exceptional customer service (in 224 reviews)

  • met a lot of great people who I are my friends that I met at enterprise (in 159 reviews)


Cons
  • No work life balance ( 7 am - 6 pm everyday without any ability to work around) (in 416 reviews)

  • If you were to work full time its long hours (730-6) but you never get out at 6 (in 809 reviews)

More Highlights

120 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Fun work environment, but little work/life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Assistant  in  Fullerton, CA (US)
    Current Employee - Management Assistant in Fullerton, CA (US)

    I have been working at Enterprise Rent-A-Car full-time for more than a year

    Pros

    Very fun place to work. You will make a lot of friends and learn the back and front end of how a business is run. You get to see reports that no other employer would show their employees. Very honest and ethical.

    Cons

    Sometimes 60 hour work weeks. The time off you get you're too exhausted to even do anything because the days are so hectic and demanding. Retail hours with retail like customers.

    Advice to ManagementAdvice

    Remember, these are kids who probably still live with their parents who you are training. If you think they are valuable to your branch be flexible with days off and try not to overwork them or they will get burnt out on and leave.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Long hours in a heavy customer service company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager  in  Los Angeles, CA (US)
    Current Employee - Assistant Manager in Los Angeles, CA (US)

    I have been working at Enterprise Rent-A-Car full-time for more than 3 years

    Pros

    You can move fairly quickly up the corporate ladder if you are able to perform successfully in regards to sales and other corporate standards. There is no seniority that any employee has to overcome, there have been Area/District Managers who are in the mid to late 20s. You learn quickly how to sell the product and how to handle customer complaints. They do have a great benefits package offered to employees. You do learn how to culture and run a business. If you love sales, and don't mind working in the automotive industry, then working your way up may be appealing for you.

    Cons

    It's a pyramid scheme. They sell you a dream, that if you work these 11 to 12 hour days, you'll make a lot of money. The people you work with are generally great, but the heavy 11 hour customer service mess that you have to put up with is very overwhelming, and I have worked in customer service for nearly 7 years. And, having made it to a managerial level, the compensation is crap. To require that everyone who works there has a college degree but only pay their employees $10/hour (I am a manager, and that hourly rate was on my last pay review) is ridiculous.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Fun out of the office position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Driver  in  Los Angeles, CA (US)
    Current Employee - Driver in Los Angeles, CA (US)

    I have been working at Enterprise Rent-A-Car part-time for more than a year

    Pros

    The work-life balance is great. This driver position is only three days a week. If you want just a part-time gig, this is ideal for you.

    Cons

    There is a system that they use, same as Federal Express, it is called Paragon. It has the times of arrival as a guideline of arrivals to locations. The people that are assigned to pick you up sometimes run very late, and you are stuck at a location without any alternatives.

    Advice to ManagementAdvice

    Have a little bit more heart when it comes to the wages, one quarter of a dollar for a raise is not beneficial. Get with the Union, like Alamo and National. Treat the employees better.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Great Training but only met for a certain type of person

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Burbank, CA (US)
    Former Employee - Assistant Manager in Burbank, CA (US)

    I worked at Enterprise Rent-A-Car full-time for more than a year

    Pros

    great training program
    learn a lot about management
    a lot of walking and driving

    Cons

    it really is only for a certain type of person
    favoritism is praciced

    Advice to ManagementAdvice

    reach out to lower performing employees as you do your starts for overall moral

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great place to get experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee  in  Camarillo, CA (US)
    Former Employee - Management Trainee in Camarillo, CA (US)

    I worked at Enterprise Rent-A-Car full-time for more than 3 years

    Pros

    Meet new people from all walks of life, Gain experience that will help build your resume.

    Cons

    Too many cliques. Upper management only considers the cool kids, the job can be dangerous (you drive all day), washing cars in suits sucks

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Great company for young people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Management Trainee  in  Culver City, CA (US)
    Former Employee - Sales Management Trainee in Culver City, CA (US)

    I worked at Enterprise Rent-A-Car as an intern for less than a year

    Pros

    Enterprise encourages healthy competition and has great management. They teach you a lot about sales; there is a heavy emphasis on selling insurance. It is a great company for a first job.

    Cons

    The pay is not very good and the hours are very long.

    Advice to ManagementAdvice

    Encourage upward mobility and have more insensitive programs.

    No opinion of CEO
  8.  

    ERAC is a Pyramid Scheme

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Rental Manager  in  Los Angeles, CA (US)
    Former Employee - Branch Rental Manager in Los Angeles, CA (US)

    I worked at Enterprise Rent-A-Car full-time for more than 3 years

    Pros

    Co-workers are great, the "us against them" mentality fosters tight relationships. Working at ERAC definitely helps with work ethic and understanding of consumer sales.

    Cons

    The opportunities for advancement are just not there anymore. With stagnation in the overall marketplace, starting at an entry-level position is akin to joining a pyramid scheme at the lowest level. The job gets zero respect, and the hours are brutal. Paradoxically, the company shoves free booze at employees, which has its own negative effects of DUIs, fights, and generally bad behavior.

    Advice to ManagementAdvice

    Consider converting the front-line sales position to a permanent job that includes commission, and reserving the "management training" program for actual management training.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Hard Work NO PAY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager  in  San Gabriel, CA (US)
    Current Employee - Assistant Manager in San Gabriel, CA (US)

    I have been working at Enterprise Rent-A-Car full-time for more than a year

    Pros

    The opportunity for growth is there... if you are ok with working til you cant anymore and getting paid slave wages. The people I have worked with for the most part are awesome the company does a good job of finding competitive hungry employees who have the natural ability to achieve. THe whole training and management process is in essence just a giant weed out, if you can cope with being told you're being paid well when your not and getting overworked to struggle to live with the hope of being promoted high enough to make good money then this place is for you. Just need to know the dream is a lot farther than the reality. Not many people get to Area Manager in less than 5-6 years and you see mid level five figures until you climb that high. Great for the resume and great for the experience, horrible for the ride.

    Cons

    Disgruntled customers, being set up to fail, being told that customer service is everything, when the idea of the company is get a customer in the door and get the car later. Many a time I have had to talk someone down because of a 1-2 hour wait it is awful. Been cussed out numerous times, for things I felt awful for doing and I just have to keep smiling. Also being sugarcoated into thinking my hard work is worth what they pay, my damn college debt is more than my yearly salary (uhhhhhhhh, irony we need a degree here).

    Advice to ManagementAdvice

    Stop being so top heavy. The reason you make so much is because the troops are out there weathering the storm. This isn't a frat just cause you paid your dues doesn't mean you deserve salaries that thrump mine by 7-8 fold.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Hard work, little pay, good for resume

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee  in  Ventura, CA (US)
    Former Employee - Management Trainee in Ventura, CA (US)

    I worked at Enterprise Rent-A-Car full-time for more than a year

    Pros

    resume builder, meet good people, competitive

    Cons

    favoritism for promotions, either your in with the cool kids or your out, bad customers, you will be tasked with repossessing cars, driving too much, driving can be hazardous to your health, little to no pay increase once you grill and get promoted.

    Advice to ManagementAdvice

    listen to your employees and quit playing favorites.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Great company, people and culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager  in  Huntington Beach, CA (US)
    Former Employee - Branch Manager in Huntington Beach, CA (US)

    I worked at Enterprise Rent-A-Car full-time for more than 3 years

    Pros

    Outstanding team environment with great people. As an employee, you sell, learn how to run a business and are trained and managed by people, who've done exactly what you're doing, throughout their career.

    Cons

    Sometimes you have to get your hands dirty. As a team member, you're expected to do what it takes to get the job done. This can include washing cars, working long hours and going above and beyond. I liked it, but not for everyone.

    Advice to ManagementAdvice

    Sell more dub.

    Recommends
    Positive Outlook
    Approves of CEO

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