Experian Reviews

Updated 23 April 2015
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2.8
330 Reviews
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Experian Chief Executive Officer Brian Cassin
Brian Cassin
30 Ratings

Pros
  • in some departments there is better work/life balance in others not so much (in 23 reviews)

  • Good benefits and vacation allotments (in 22 reviews)

Cons
  • Senior management does not take interest in mentoring subordinates (in 23 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 9 reviews)

More Pros and Cons

Employee Reviews

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  1. Fair but boring place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Experian has established and matured market a.k.a cash cow. Means people don't get pushed too much about making profits -compare to the companies losing $- as well as has guaranteed work/life balance.

    Outsourcing happens in massive scale but candidates selection process seems fair enough. Tho it attracted a lot of negative feedback here in Glassdoor.

    Not much politics involved in review process, which is fairly rare in type of company. (Long running with cash cow but unable to expand anymore for decades.)

    Cons

    Management prefer acquire companies rather than invest money for internal R&D etc just like any other company these days.

    However, since the cash for acquisition is coming from outsourcing and as a lot of former employees complaining about not highly regarding 'loyalty', it's probably not a good place for long term career.

    Advice to Management

    Please don't be so bureaucratic. I mean, 1-5 scale performance assessment is fine but the gaps between them? Well.. considering only <10% people get 5 stars, that doesn't really make any distinction for mega contributors and many people leave the company because of it.

  2. Helpful (1)

    Not the greatest place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Delivery Manager in Melbourne
    Former Employee - Service Delivery Manager in Melbourne

    I worked at Experian full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Clever Software packages bought from other Companies.
    Most staff are good to work and socialise with.
    Office space is now comfortable and well located.

    Cons

    Lack of career progression, bring in 457s from Head Office that blocks you opportunities.
    Development and Support activities being moved to 4th world country.
    HR are overtly pro-affirmative action and actively discriminate against hetro-males.

    Advice to Management

    Find another career path.

  3. Became a horrendous place to work since the new CEO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You get paid. Yes, that's all. Although management always try stretch legal boundaries regarding labour entitlement. I also assume it's nice record to add into your resume, too.

    Cons

    Any whatsoever activities lead to innovation has stopped. Capable or sick out of gut people already left the company while ago. Remaining people works like clogs, never try archive something as they know it's not going to be compensated and requires hefty red tapes. never try retain valuable people, instead their position get replaced by unsolicited outsourced workers, seriously cripple all the things.

    Advice to Management

    Not inclined to give any advice that won't be heard anywhere. it's waste of my time and efforts. Just the same as internal surveys every time management force people to participate. (otherwise ends up with way too low response rate)

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. A confused place to work which still need alot of work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Nottingham, England (UK)
    Current Employee - Senior Software Engineer in Nottingham, England (UK)

    I have been working at Experian full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Opportunity to take control and make a difference.
    Decent base salary.
    Good practises being used.
    Some very good staff.

    Cons

    Waterfall methodology with changing requirements and arbitrary deadlines is not agile.
    Confusing form filling exercises to try achieve results.
    Poor benefits package.
    No regard for personal life.
    Multiple systems to record the same information, all of which must be filled in or monitored.
    More development of staff required for the not so strong.

    Advice to Management

    Get back to basics and unify your systems to streamline development.
    As mentioned on other posts you have a high turnaround in your IT dept. You might want to find out why.

  6. Account Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian full-time

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    The company has a strong brand and global footprint with strong relationships with F500s.

    Cons

    They don't weed out bad managers. Also some divisions operate autonomously which limits their value proposition.

    Advice to Management

    Keep working toward broad solutions for top customers and do what is necesary to retain great account managers.

  7. Client Support Associate Senior

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Client Service Associate in San Jose, San Jose (Costa Rica)
    Current Employee - Senior Client Service Associate in San Jose, San Jose (Costa Rica)

    I have been working at Experian full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    There are a lot of opportunities to grow not only in my department but in others. Management is very people oriented.

    Cons

    I don´t really believe there are any cons.

    Advice to Management

    Keep doing the great job you are doing.

  8. It has it's days. But it is a decent company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    It is overall a fun atmosphere to work in most days. Some people you should just stay away from lol.

    Cons

    When it gets busy it is almost like there's no slowing down in sight. They may also cut your lunch depending on the team you end up on.

    Advice to Management

    There are a select few of managers how are genuinely helpful. Supervisor and team leads not so much.

  9. Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Franklin, TN (US)
    Current Employee - Project Manager in Franklin, TN (US)

    I have been working at Experian

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Laid back work environment, self motivation is required, but rewarded with lots of autonomy.

    Cons

    Sometimes that autonomy becomes difficult to manage when there are issues.

  10. Large company that runs it's IT department as if it's a start-up venture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Senior Project Manager in Costa Mesa, CA (US)
    Former Contractor - Senior Project Manager in Costa Mesa, CA (US)

    I worked at Experian as a contractor (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Some great people working in the IT department, they will challenge you to support your actions. This company will push you to your improve your work capacity beyond what you thought you may have been possible of doing. Daily updates & upgrades to implement new system features will get you well exposed to production control methodology.

    Cons

    60-80 hour work week and weekend response expected with limited overtime compensation. Start up mentality within the IT department. This is an extremely high paced and high pressure environment with multiple department interests competing for over worked and understaffed IT department. You will work at 110% capacity all the time and you'll need to quickly decide what you won't be able to get accomplished to handle the constant requests for "emergency" updates by upper management. If you don't have thick skin and can't handle criticism don't work in the IT department.

    Advice to Management

    Your available resource pool will continue to diminish as you continue to burn through contractors at an alarming rate and as more people become aware of how bad the work life balance has become within the IT department. Compensation for contractors is good, but at a certain point people will not work in that environment no matter how much money is offered.

  11. Great opportunities to progress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian

    Recommends
    Recommends

    Pros

    Great opportinities to progress, great big company benefits. Local management tend to do a good job and over a long period of time do produce decent products

    Cons

    In the end you are a number to them and if the numbers are not working for senior management there is only one outcome.

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