Experian

www.experiangroup.com
Employer Engaged

Experian Reviews

Updated 2 March 2015
Updated 2 March 2015
310 Reviews
2.9
310 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Brian Cassin
23 Ratings

Review Highlights

Pros
  • in some departments there is better work/life balance in others not so much (in 23 reviews)

  • Good benefits and vacation allotments (in 22 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 23 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 9 reviews)

More Highlights

Employee Reviews

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  1.  

    Fair but boring place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian full-time

    Pros

    Experian has established and matured market a.k.a cash cow. Means people don't get pushed too much about making profits -compare to the companies losing $- as well as has guaranteed work/life balance.

    Outsourcing happens in massive scale but candidates selection process seems fair enough. Tho it attracted a lot of negative feedback here in Glassdoor.

    Not much politics involved in review process, which is fairly rare in type of company. (Long running with cash cow but unable to expand anymore for decades.)

    Cons

    Management prefer acquire companies rather than invest money for internal R&D etc just like any other company these days.

    However, since the cash for acquisition is coming from outsourcing and as a lot of former employees complaining about not highly regarding 'loyalty', it's probably not a good place for long term career.

    Advice to ManagementAdvice

    Please don't be so bureaucratic. I mean, 1-5 scale performance assessment is fine but the gaps between them? Well.. considering only <10% people get 5 stars, that doesn't really make any distinction for mega contributors and many people leave the company because of it.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Not the greatest place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Delivery Manager in Melbourne
    Former Employee - Service Delivery Manager in Melbourne

    I worked at Experian full-time (more than 5 years)

    Pros

    Clever Software packages bought from other Companies.
    Most staff are good to work and socialise with.
    Office space is now comfortable and well located.

    Cons

    Lack of career progression, bring in 457s from Head Office that blocks you opportunities.
    Development and Support activities being moved to 4th world country.
    HR are overtly pro-affirmative action and actively discriminate against hetro-males.

    Advice to ManagementAdvice

    Find another career path.

    Doesn't Recommend
    Negative Outlook
  3.  

    Became a horrendous place to work since the new CEO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian

    Pros

    You get paid. Yes, that's all. Although management always try stretch legal boundaries regarding labour entitlement. I also assume it's nice record to add into your resume, too.

    Cons

    Any whatsoever activities lead to innovation has stopped. Capable or sick out of gut people already left the company while ago. Remaining people works like clogs, never try archive something as they know it's not going to be compensated and requires hefty red tapes. never try retain valuable people, instead their position get replaced by unsolicited outsourced workers, seriously cripple all the things.

    Advice to ManagementAdvice

    Not inclined to give any advice that won't be heard anywhere. it's waste of my time and efforts. Just the same as internal surveys every time management force people to participate. (otherwise ends up with way too low response rate)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Good company to work for but fairly unexciting job opportunities benchmarked against a FTSE100

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in London, England (UK)
    Current Employee - Marketing in London, England (UK)

    I have been working at Experian full-time (more than 3 years)

    Pros

    - Relaxed working environment (dress code, social events etc)
    - Good opportunities for job variation and personal growth (taking the lead of projects)
    - Feedback culture (however isn't always acted upon)
    - Great looking offices
    - Good work/life balance

    Cons

    - Poor salaries for a FTSE100 financial firm
    - Grinding bureaucracy and lack of ownership delegated by senior management, coupled with senior management wanting us to be 'agile' leads to inevitable conflict
    - Unflexible working hours etc
    - Management hiding things that don't really need to be hidden.
    - Some extremely poor immediate line managers (not mine, but observed)

    Advice to ManagementAdvice

    Lead by leading rather than micromanaging and meddling. Don't assume that you know.

    Sort out the structure - it's lopsided.

    Recommends
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Excellent Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian full-time (more than a year)

    Pros

    Management here truly believes in work life balance. They pride themselves on meeting all the needs of the Technical Support team form allowing members to work from home while caring for the occasional sick child home with the flu to understanding needing time off for parents having terminal illnesses. The Technical Support team spends lots of time together outside of work which, to me, created more of a family atmosphere while at work. Even the Vice President and manager of Customer Support would roll up their sleeves and jump head first in so day to day issues. This in itself was refreshing and motivated the team to work just a little harder to meet customer goals.

    Cons

    The only con is, I no longer work there because I had to move back to SC. I truly love Passport Health Communications.

    Advice to ManagementAdvice

    Keep up the god work.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Summer Internship

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian

    Pros

    - very nice and relaxed office
    - sociable colleagues
    - significant degree of independence
    - work-life balance

    Cons

    - quality of management
    - repetitive work

  8.  

    Good peop

    • Career Opportunities
    Current Employee - Research Analyst in Manchester, England (UK)
    Current Employee - Research Analyst in Manchester, England (UK)

    I have been working at Experian full-time (more than a year)

    Pros

    Stress free work, job security, good benefits

    Cons

    Very head-office focused, relatively low wages (including wage increases), inorganic structure means left hand doesn't know what the right hand is doing sometimes.

    Advice to ManagementAdvice

    Make sure offices outside Nottingham don't get left out

    Recommends
    Positive Outlook
  9.  

    Awesome

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian

    Pros

    Good atmosphere, independence and ambition!

    Cons

    A corporate behemoth so inevitably become a bit anonymous.

    Recommends
    Positive Outlook
  10.  

    Great products, wrong people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive in São Paulo, São Paulo (Brazil)
    Former Employee - Sales Executive in São Paulo, São Paulo (Brazil)

    I worked at Experian full-time (more than 3 years)

    Pros

    Compensation and benefits. Communication is clear and opportunities to move to different positions are real. The products are great and getting better.

    Cons

    Terrible managers. Old fashioned company and management style. Lots and lots of employees who don't even know what they ara doing over there.

    Advice to ManagementAdvice

    Qualify the good people, fire the old-low-profile guys with no proactivity and hire better.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Great place to learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Singapore (Singapore)
    Current Employee - Anonymous Employee in Singapore (Singapore)

    I have been working at Experian

    Pros

    great working culture in Singapore
    Small dynamic team
    young environment - lots of expats!

    Cons

    compensation is on the lower end, the insurance packages are not competitive
    Teams are too lean and too stretched - not enough resources

    Recommends
    Neutral Outlook

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