Experian

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Experian Reviews

Updated Jul 28, 2014
Experian – Nottingham – “Experian Landmark House”

All Employees Current Employees Only

2.8 239 reviews

33% Approve of the CEO

(no image)

Brian Cassin

(3 ratings)

41% of employees recommend this company to a friend

Review Highlights

Pros
  • work life balance is typically OK but reflected in poor pay and benefits (in 18 reviews)

  • Good benefits, decent time off, plenty of telework opportunities (in 21 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 19 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 5 reviews)

More Highlights
239 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • Approves of CEO

     

    Fair but boring place to work

    Anonymous Employee (Current Employee)

    ProsExperian has established and matured market a.k.a cash cow. Means people don't get pushed too much about making profits -compare to the companies losing $- as well as has guaranteed work/life balance.

    Outsourcing happens in massive scale but candidates selection process seems fair enough. Tho it attracted a lot of negative feedback here in Glassdoor.

    Not much politics involved in review process, which is fairly rare in type of company. (Long running with cash cow but unable to expand anymore for decades.)

    ConsManagement prefer acquire companies rather than invest money for internal R&D etc just like any other company these days.

    However, since the cash for acquisition is coming from outsourcing and as a lot of former employees complaining about not highly regarding 'loyalty', it's probably not a good place for long term career.

    Advice to Senior ManagementPlease don't be so bureaucratic. I mean, 1-5 scale performance assessment is fine but the gaps between them? Well.. considering only <10% people get 5 stars, that doesn't really make any distinction for mega contributors and many people leave the company because of it.

    Yes, I would recommend this company to a friend

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    • Disapproves of CEO

     

    Heading down the rabbit hole

    Anonymous Employee (Current Employee)

    ProsNot too bad pay and fringe benefits. Guaranteed flexibility for work-life balance. Hefty minions from 3rd world to deal with tedious chores.

    ConsIt's all about numbers. Board says x% growth this year and this goes through to CEO, region, business and team. What it means is everything here is like "we get $y deal then we will spend $z to make it happen" not the other way around. Therefore All the middle-managers are focusing on shine their achievements sheet without investing any $ and things gets really preposterous way to make them happy, period.

    Advice to Senior ManagementScrap ridiculous performance for growth. It's understandable paperwork only if one manager manages 50+ people underneath him. If one have difficult to manage <10 team member without that paperwork, better get rid of him/her and hire local high-school baseball team couch instead.

    To new CEO: Probably better not starting new CEO world tour concert while squeezing out people for excessive travel costs.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
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    • Career Opportunities
    • Approves of CEO

     

    Interesting company that is moving from being a collection of small operations to a more connected global organisation

    Commercial (Current Employee)

    ProsWide variety of work, good opportunities for travel. Generally employ intelligent staff. Compensation is lower side of average, time off average, work life balance mixed

    ConsExperian still hasn't quite managed to start like acting like a grown up global company. Regional and local profit targets get in the way of effectively dealing with growth and investment sometimes.

    Advice to Senior ManagementKeep going. Still much to do. And just because consultants cost more doesn't mean they must be right! Trust and stretch your own staff.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
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    Great culture but too much politics

    QA Tester (Current Employee) Costa Mesa, CA (US)

    ProsGood pay rate
    Good culture
    Good work/life balance

    ConsToo much politics
    Difficult to convert from contract to full time
    Employees are disposable

    Advice to Senior ManagementPlease back up your tenured and professional employees and keep them.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

    1 person found this helpful  

    Safe career option but could be so much better

    Corporate Development (Current Employee) London, England (UK)

    Pros- in the main people are friendly although not the smartest or hardest working
    - work life balance is typically OK but reflected in poor pay and benefits

    Cons- pay is poor and below market rate for most roles except sales and senior management
    - poor talent retention and nurturing at junior level
    - company burdened by process and approvals - many missed opportunities due to slow decision making by committee
    - the company is full of people who get paid well and do nothing because they are friends with the right people. Removing the deadwood would help with morale of many

    Advice to Senior Management- focus on developing talent within
    - pay to retain best junior staff (all the best are leaving within 2/3 years)
    - greater scrutiny of senior exec expenses (some are outrageous)
    - remove deadwood employees that are expensive and add zero value. Particularly in the central corporate function
    - your idea of bonus scheme is a joke, even for the global corporate teams

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

    1 person found this helpful  

    Good, challenging work environment... but now going down

    Software Developer Senior (Current Employee) Santiago (Chile)

    ProsGood HR benefits, thirteenth salary, annual bonus (when company results are as good as expected), technical challenges at work are very common, diversity is respected, sometimes you can telecommute, mostly nice people.

    ConsManagement is not doing good about employee career development. Due to last year results were not as expected, there was no bonus this year. In addition, several positions were lost and workload is highly increased for the remaining employees. Morals are low right now.

    Advice to Senior ManagementTry to plan on a long term basis and not only for the current Fiscal Year or even for each Quarter! Also you have to start taking more seriously about your employees' development. How do you expect to reach your goals with reduced teams and low morals employees overwhelmed with heavy workload?

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

     

    An amasing journey

    Human Resources Specialist (Former Employee) Sofia (Bulgaria)

    ProsI had the opportunity for a short time to learn many things

    ConsI do not have any comments

    Advice to Senior ManagementN/A

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Disapproves of CEO

    2 people found this helpful  

    Formerly great company has gone downhill fast

    IT Staff (Former Employee)

    ProsLocation is close to home. Salaries are pretty good. Many long-time employees are wonderful co-workers with great knowledge and provide great service. Occasional telecommuting allowed by some managers, but not all.

    ConsTerrible management at all levels! Company goals are all very short-term. They only care about cost-cutting with no concern for quality or retaining knowledgeable, valuable employees. Example: in IT, approximately 80-90 percent of very experienced and knowledgeable staff were laid off and replaced with less experienced workers with lower salaries. Many jobs were shifted to other countries or states.

    Advice to Senior ManagementStart thinking long-term. Listen to employees who know the business and their jobs when making decisions. Stop lying to employees. Improve the technology at what should be a high-tech company.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Disapproves of CEO

    1 person found this helpful  

    Poor company with no commitment to ensuring new staff are supported and maintained in employment with company!

    Customer Service Representative (Former Employee)

    ProsThe trainers do a good job and provide the level of support you would need in the role.

    ConsShifts are ludicrous, managers don't provide correct support, not interested in maintaining employees, not paid or given back overtime after shift has ended, holiday system is a joke! Lack of proper organisation and planning skills. People only get better opportunities and progression if you suck up, not actually bothered about supporting and promoting those who do know their job inside out and are fully competent at doing the job. Company is highly promoting on basis of suck ups and a case of if their face fits, nothing to do with if they are able to do the job; which is generally not the case in the ones who get promoted! Overall a company to be avoided unless you like being treated like they own you and can do as they please!
    High turn over of staff due to all of the above and more! A company that's as bad as the coalition government!!

    Advice to Senior ManagementTime to actually think about your employees and what's best for them, not what suits the big people at the top! Promote and support people properly.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Approves of CEO

    2 people found this helpful  

    Good pay, sad and demining employee care

    Accounts Payable Administrator (Former Employee) Santiago (Chile)

    ProsGood pay good work enviroment

    ConsHuman resources does not take employees claims seriously
    work harassment
    working overtime for free

    Yes, I would recommend this company to a friend

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