Experian Reviews

Updated 31 October 2014
Updated 31 October 2014
274 Reviews
2.9
274 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Brian Cassin
14 Ratings

Review Highlights

Pros
  • in some departments there is better work/life balance in others not so much (in 23 reviews)

  • Good benefits and vacation allotments (in 22 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 22 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 8 reviews)

More Highlights

Employee Reviews

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  1.  

    Fair but boring place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian full-time

    Pros

    Experian has established and matured market a.k.a cash cow. Means people don't get pushed too much about making profits -compare to the companies losing $- as well as has guaranteed work/life balance.

    Outsourcing happens in massive scale but candidates selection process seems fair enough. Tho it attracted a lot of negative feedback here in Glassdoor.

    Not much politics involved in review process, which is fairly rare in type of company. (Long running with cash cow but unable to expand anymore for decades.)

    Cons

    Management prefer acquire companies rather than invest money for internal R&D etc just like any other company these days.

    However, since the cash for acquisition is coming from outsourcing and as a lot of former employees complaining about not highly regarding 'loyalty', it's probably not a good place for long term career.

    Advice to ManagementAdvice

    Please don't be so bureaucratic. I mean, 1-5 scale performance assessment is fine but the gaps between them? Well.. considering only <10% people get 5 stars, that doesn't really make any distinction for mega contributors and many people leave the company because of it.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Heading down the rabbit hole

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian full-time (more than 3 years)

    Pros

    Not too bad pay and fringe benefits. Guaranteed flexibility for work-life balance. Hefty minions from 3rd world to deal with tedious chores.

    Cons

    It's all about numbers. Board says x% growth this year and this goes through to CEO, region, business and team. What it means is everything here is like "we get $y deal then we will spend $z to make it happen" not the other way around. Therefore All the middle-managers are focusing on shine their achievements sheet without investing any $ and things gets really preposterous way to make them happy, period.

    Advice to ManagementAdvice

    Scrap ridiculous performance for growth. It's understandable paperwork only if one manager manages 50+ people underneath him. If one have difficult to manage <10 team member without that paperwork, better get rid of him/her and hire local high-school baseball team couch instead.

    To new CEO: Probably better not starting new CEO world tour concert while squeezing out people for excessive travel costs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    A wonderful 9 years with fantastic people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian

    Pros

    Lots of fabulous professional people, interesting and challenging projects with a splash of fun and laughter thrown in. Excellent working conditions, parking and pay.

    Cons

    You can end up so engrossed in projects your hours can be long. Sometimes its hard to move jobs internally which is important if you want to grow and stay fresh.

    Advice to ManagementAdvice

    Give positive feedback it goes along way and encourage those staff nights out, it's when good friendships and teams are formed.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Great company, low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Manager in Allen, TX (US)
    Current Employee - Client Service Manager in Allen, TX (US)

    I have been working at Experian full-time (more than 3 years)

    Pros

    Great environment to work in

    Cons

    You do not get paid your worth

    Advice to ManagementAdvice

    Value your employees more

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Kind Monolith

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Implementation Analyst in Carmel, IN (US)
    Former Employee - Senior Implementation Analyst in Carmel, IN (US)

    I worked at Experian full-time (more than an year)

    Pros

    Great benefits, compensation, and work enviroment.

    Cons

    Company is too big to really innovate or impove processes.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Good place to work at..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Developer in Costa Mesa, CA (US)
    Former Employee - Senior Software Developer in Costa Mesa, CA (US)

    I worked at Experian as a contractor (more than an year)

    Pros

    Very friendly team mates.. Always open for suggestions.. Many new things to work.. Minds with innovative methods always at work.. You can get a real time experience of how credit services work..

    Cons

    Less room for career growth ... However learning experience is good.. Cross team trainings are very rare to be seen.. Might get good opportunities with technological aspect but only with self effort..

    Advice to ManagementAdvice

    Would be great to implement sessions to educate employees about outside of their work team..

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Data analysis

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analyst in Madrid (Spain)
    Current Employee - Data Analyst in Madrid (Spain)

    I have been working at Experian full-time (more than an year)

    Pros

    Work with a ton of data, Teams are great people really matter when you work in this company

    Cons

    salary is not very good but if you stay enough time it gets better

    Advice to ManagementAdvice

    Salaries should improve

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Secure and Safe job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Manager in Sofia (Bulgaria)
    Former Employee - Service Manager in Sofia (Bulgaria)

    I worked at Experian full-time (more than 3 years)

    Pros

    Nice, modern office building. Good salary for the sector and size of the company. Colleagues are nice, not too bad.

    Cons

    More work and responsibilities does not equate more pay - i.e. you get promoted to a manager, but you still are getting the same money as your direct reports. Talks about pay raise are met with "can't promise anything, maybe in a couple of years." Local management is arrogant and their people's management competence - under question.

    Advice to ManagementAdvice

    Local support heads are managers, but not leaders. You need more leaders locally, management can be done remotely, but a good example to follow should be local. Also, if promoting somebody - first secure their pay-raise and only then entrust them with the new responsibilities. Resentment ensues otherwise.

    Recommends
    Negative Outlook
    No opinion of CEO
  10.  

    Great people, great work and life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian

    Pros

    People,Quality of life, Compensation
    This is a stupid,website

    Cons

    Sales,driven,organization which sometimes creates,challenges across divisions

  11.  

    Great company to work and great career opporunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Manager in Santiago (Chile)
    Current Employee - Software Development Manager in Santiago (Chile)

    I have been working at Experian full-time (more than 5 years)

    Pros

    Great working culture and growth ooportunities

    Cons

    The size of the company makes it difficult to do changes and experiment.

    Recommends
    Neutral Outlook
    Approves of CEO

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