Experian Reviews

Updated 20 September 2014
Updated 20 September 2014
260 Reviews
2.9
260 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Brian Cassin
6 Ratings

Review Highlights

Pros
  • work life balance is typically OK but reflected in poor pay and benefits (in 18 reviews)

  • Good benefits, decent time off, plenty of telework opportunities (in 21 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 19 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fair but boring place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian full-time

    Pros

    Experian has established and matured market a.k.a cash cow. Means people don't get pushed too much about making profits -compare to the companies losing $- as well as has guaranteed work/life balance.

    Outsourcing happens in massive scale but candidates selection process seems fair enough. Tho it attracted a lot of negative feedback here in Glassdoor.

    Not much politics involved in review process, which is fairly rare in type of company. (Long running with cash cow but unable to expand anymore for decades.)

    Cons

    Management prefer acquire companies rather than invest money for internal R&D etc just like any other company these days.

    However, since the cash for acquisition is coming from outsourcing and as a lot of former employees complaining about not highly regarding 'loyalty', it's probably not a good place for long term career.

    Advice to ManagementAdvice

    Please don't be so bureaucratic. I mean, 1-5 scale performance assessment is fine but the gaps between them? Well.. considering only <10% people get 5 stars, that doesn't really make any distinction for mega contributors and many people leave the company because of it.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Heading down the rabbit hole

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian full-time for more than 3 years

    Pros

    Not too bad pay and fringe benefits. Guaranteed flexibility for work-life balance. Hefty minions from 3rd world to deal with tedious chores.

    Cons

    It's all about numbers. Board says x% growth this year and this goes through to CEO, region, business and team. What it means is everything here is like "we get $y deal then we will spend $z to make it happen" not the other way around. Therefore All the middle-managers are focusing on shine their achievements sheet without investing any $ and things gets really preposterous way to make them happy, period.

    Advice to ManagementAdvice

    Scrap ridiculous performance for growth. It's understandable paperwork only if one manager manages 50+ people underneath him. If one have difficult to manage <10 team member without that paperwork, better get rid of him/her and hire local high-school baseball team couch instead.

    To new CEO: Probably better not starting new CEO world tour concert while squeezing out people for excessive travel costs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    A results oriented organisation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian full-time for more than 3 years

    Pros

    The benefits are good, health care, share save and pensions. It is a company that appreciates and rewards results. As with all corporates it is undergoing constant change and improvement.

    Cons

    A bit of an email and meetings for meetings sake culture.

    Advice to ManagementAdvice

    Dont be petty concentrate on the things that really matter

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Experian

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Supervisor  in  Allen, TX (US)
    Current Employee - Call Center Supervisor in Allen, TX (US)

    I have been working at Experian full-time for more than 3 years

    Pros

    Their facilities are awesome in Texas! Probably the best work environment to be in. I think at one point it was voted the best office in DFW. You're asked to work overtime a lot, but if you're not on salary who cares. The company places a lot of value in providing the best to its customers.

    Cons

    Personal growth is pretty amazing at times, but it's easy to get stuck in one place after the first promotion. Training is pretty extensive, but lacks in a lot of areas.

    Advice to ManagementAdvice

    Reward your employees better. You told us how much we made one year and decided to cut our bonuses...

    Recommends
    Negative Outlook
    Approves of CEO
  6.  

    Good employer

    Former Employee - Data Management Manager
    Former Employee - Data Management Manager

    I worked at Experian full-time

    Pros

    Great co-workers willing to share knowledge. This company treats employees like people. Organized charitable activities performed in local community.

    Cons

    Little room for professional growth. No work-life balance. Sometimes too focused on the here and now.

  7.  

    Yay

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian

    Pros

    Benefits are very very good

    Cons

    Don t know .. nothing different from any where else I suppose

  8.  

    Great brand but local management is mediocre at best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Mumbai (India)
    Former Employee - Anonymous Employee in Mumbai (India)

    I worked at Experian full-time for more than a year

    Pros

    1. Great Brand
    2. Globally, an employer of choice
    3. Matured process
    4. Aggressive
    5. Knack for excellent acquisitions

    Cons

    1. Local senior management spends too much time and energy politicking
    2. Average pedigree
    3. No local talent cultivation, no investment in local IP
    4. Global products retrofitted at exorbitant costs for India and forced upon
    5. Poor agility
    6. A sense of doom and gloom among employees
    7. In a job market, attrition would be very high

    Advice to ManagementAdvice

    1. Hire top talent to lead Experian India
    2. Spend some time in understanding Indian uniqueness that compound the difficulty of doing business in India
    3. Do not force global products, leverage local talent and improve agility
    4. Make a couple of good acquisitions for momentum
    5. Make Experian India a great place to work

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    BI internal sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Nottingham, England (UK)
    Current Employee - Anonymous Employee in Nottingham, England (UK)

    I have been working at Experian full-time for more than 3 years

    Pros

    Their were some managers/directors that would recognise what you could bring to the business and would mentor you and support you. Good company to have on your CV. Always got a job elsewhere in the business if you lasted 3+ mths in BI. Often would always lead to your CV being picked out for other sales roles if you have worked here.

    Cons

    aggressive environment, bullying due to lots of people felt threatened by new comers due to their own mis-management of roles, lots of promises at interview stage when they want yr skill sets, (when head hunted) but that never transpired.
    Management never happy when you are hitting high, hard to achieve targets=, always want more. blocked progression to keep you in a dept that did not want to lose you. Very institutionalised environment and telesales staff treated like children. Open favouritism.

    Advice to ManagementAdvice

    stand by what you say you will deliver, better management skills and career progression. Don't turn blind eye to bad apples just because they 'seemingly' hit their target on paper, when they have no team skills

    Doesn't Recommend
    No opinion of CEO
  10. 1 person found this helpful  

    Would be 5 stars if not for the fact that each year the company has layoffs, as often as quarterly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Costa Mesa, CA (US)
    Former Employee - Anonymous Employee in Costa Mesa, CA (US)

    I worked at Experian full-time for more than 10 years

    Pros

    The main office at 475 Anton is great with schedule flexibility and supports the work/family balance. 9 out of 10 managers are supportive and available when you need them. Good benefits and vacation allotments. Clean, newer office and equipment. Overall pleasant workforce with a 'let's help each other' vibe. Backstabbing and self-promotion at the expense of coworkers is NOT the norm.
    Experian is ethical in its purported intent and business goals and actively promotes community involvement and supports local and national charities.

    Cons

    Workforce is top heavy with management, especially on the director and VP level. The company talks about not having silos (i.e. groups that have information that isn't known/shared freely with other groups) yet silos persist and cross group/department communication is poor. Customer focus initiatives are rolled out with fanfare, much to the appreciation of clients, only to fade away in a year or two due to changes in upper management and/or a lack of accountability from regulators.
    And of course, mass layoffs are routine. I worked there for almost 15 years, and for the first few years, the layoffs happened perhaps every three years, including the year I started. The last six years have incurred layoffs every year, with the rate increasing to quarterly this year. Perhaps this is due to the change in upper management to those with a background in finance: the bottom line for the next quarter is everything (shareholders must see an immediate profit!), and long-term planning is moot? I guess time will tell if this strategy works or if the talent pool of experienced workers becomes so drained that data quality becomes severely compromised.

    Advice to ManagementAdvice

    See Cons, above.

    Negative Outlook
    No opinion of CEO
  11.  

    Nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer  in  London, England (UK)
    Current Employee - Software Developer in London, England (UK)

    I have been working at Experian full-time for more than a year

    Pros

    Good culture, nice atmosphere to work.

    Cons

    Non competitive salary for London based area

    No opinion of CEO

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